Is there any appeal support people on this forum or anyone who has experience reinstating accounts?
My account was suspended for inauthentic and the merchandise is 100% legit i bought the account with the inventory, official tags and everything. I have no way to contact the previous owner. Below is the suspension notice:
"Hello,
You currently may not sell on Amazon.com because we received complaints about the authenticity of the items listed at the end of this email.
To sell on Amazon again, please send the following information to
seller_performance_policy@amazon.in:
A plan that explains:
– The issue that caused the complaint
– Steps you have taken to resolve the complaint
– Details how you will prevent similar complaints
Here are a few things to consider as you work on resolving this:
–Sourcing: Are you sourcing the product from a trusted supplier?
–Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
–Packaging: Is the product in its original packaging as listed on Amazon?
– Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately?
Please review your communications from buyers to better understand the issues. Be as specific as possible in your plan. Do not limit your plan to issues with specific orders. Get help creating your plan in Seller Central Help: (
https://sellercentral.amazon.com.in/gp/help/2003705602).
Also include the following information for each ASIN:
– Copies of invoices or receipts from your supplier issued in the last 365 days. These should reflect your sales volume during that time.
– Contact information for your supplier, including name, phone number, address, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier’s contact information.
We will review your plan and decide if you may sell on Amazon again. If you do not send an acceptable plan within 17 days, or after two unsuccessful appeals (whichever occurs sooner), we may not allow you to sell on Amazon.
