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  #1 (permalink)  
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Default Can't login the account while it's not deleted?

Everything was ok and just happened to change a new bank account 3 days ago. A few hours later an email from seller performance came saying my account is under suspicion of unauthorised use and asked me to change the password to regain access and also double check everything is still unchanged.

I couldn't login my account so did go ahead and change the password. It was successful, but when I actually tried to login, it prompted ''incorrect password'', I have tried numorous times with different browser and pc, still the same.

Sent a few email to seller performance and got auto receipt acknowledgement but no reply at all after almost 3 days now.

Have check all listings still alive so account defo not deleted...

Anyone knows what's going on?
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Default Re: Can't login the account while it's not deleted?

Quote:
Originally Posted by latting View Post
Everything was ok and just happened to change a new bank account 3 days ago. A few hours later an email from seller performance came saying my account is under suspicion of unauthorised use and asked me to change the password to regain access and also double check everything is still unchanged.

I couldn't login my account so did go ahead and change the password. It was successful, but when I actually tried to login, it prompted ''incorrect password'', I have tried numorous times with different browser and pc, still the same.

Sent a few email to seller performance and got auto receipt acknowledgement but no reply at all after almost 3 days now.

Have check all listings still alive so account defo not deleted...

Anyone knows what's going on?
Human error or bug. Got to get intouch with someone so they can unlock you account. Have you tried logging into the buyer side? Try calling support over the phone or trying contacting buyer support and tell them you cant login.
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Old 6 Days Ago
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Default Re: Can't login the account while it's not deleted?

When something like this happened to me, the one thing that fixed it was using Firefox.

Their system is so buggy.

If that doesn't work, just call them but make sure you have your info infront of you when you are using an Amazon Ghost account
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Default Re: Can't login the account while it's not deleted?

called and sorted. system error... should have called them earlier

seller performance acknowledged the email but never replied for 3 days and account verification team did reply my 2 emails but always asked me to log-in and bla bla while my problem was that I can NOT log-in my account, very helpful
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Default Re: Can't login the account while it's not deleted?

Did you add a bank/bank name which was a different name than the registered Amazon account?
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Default Re: Can't login the account while it's not deleted?

Quote:
Originally Posted by latting View Post
called and sorted. system error... should have called them earlier

seller performance acknowledged the email but never replied for 3 days and account verification team did reply my 2 emails but always asked me to log-in and bla bla while my problem was that I can NOT log-in my account, very helpful
They said system error / glitch and they fixed it on the spot?
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