Ok, I think is not seller performance because I called Amazon and they told me to send a message to this email:
mri-csf-siv@amazon.com and seller performance email is:
seller-performance-policy@amazon.com and in this case I am a new person for this account, this is the message I have received:
Dear Seller,
As part of our commitment to providing a more secure and trusted marketplace for our buyers and sellers, we recently asked you to provide documentation that confirms your account information. We were unable to verify the information you provided and are requesting that you resubmit the information so we can complete our review and activate your account.
These guidelines cover common scenarios that will help us review your documentation:.
For national ID cards, both sides of the card must be submitted in one digital file.
Each document must be clearly readable in its entirety without any blurry information or camera flash reflections.
The information you enter into the verification form (such as your ID number or name) must match the information on the documents you submit.
If we ask you to provide a bank account or credit card statement, we are unable to accept screenshots. The digital statement file must include:
The bank's name, logo, and address
The account holder's name
The date the statement was issued (must be issued in the past 90 days)
We are currently unable to accept these documents for verification:
Bank letter acknowledging an account opening
Bank passbook (except in India and Japan)
Utility bills (for example, electricity or natural gas bills)
Business registration certificate
Photo of a credit card
MS Word file (file extension .doc or .docx)
For more information about the review process and documentation requirements, please visit our help page
When you're ready to resubmit your information, log in to Seller Central and follow the instructions on the identity verification page.
New Amazon seller Account verification 
