Amazon has disposed all of my inventory!!

[HannahMay]

When I called Amazon last month after my account has been suspended, the rep told me that it is OK to keep my inventory there as long as I pay the long term storage fee. Also, the company rep that I work (at Amazon Seller Protection) with to try to get my Amazon account reinstated says that same thing, so I just left my inventory at Amazon-- since I have over 400 items.

Then-- last week, I got an email stating that all 456 of my inventory is successfully destroyed. And when I called the Amazon seller rep-- I got the response that what the prior rep told me was wrong. And it certainly didn't help that I didn't have what she told me in writing.

I've been talking to my friends and they suggest that I should file a small claims court for misleading/ inconsistent information and for compensation. Any suggestions or insights?

[aspkin]

Thread moved to proper forum section.

[Canadianleaf]

This is very heartbreaking and I am sorry. How much was the inv worth? If its worth a considerable amount i'd seek legal action but Amazon likely has you by the balls here, when you create an account im pretty sure their FBA terms and conditions outline they can destroy your inventory after XYZ days and for XYZ reasons, this is especially true for counterfeit items (not saying yours is).

Also, since you have no hard proof that a prior rep gave you false information this may prove to be difficult. Was there anyway the phone call was recorded? I dont think Amazon would give phone call recording over as well unless you light a fire under their ass.

Im not a lawyer but if this inv has a considerable amount of value seek legal aid, they will know much better on what actions to take.

Never take anyone's word for it and always get it in writing (have them send you an email). Maybe you can pull up the contact case from the rep that gave you this false information and try reopening it and have the rep confirm what they said so they can self incriminate themselves?

Seller support and their phone reps are borderline retarded most of the time and always give conflicting information so I can understand the confusion they create.

Best of luck and keep us posted.

[rsot]

@OP, you will need to seek legal counsel if you are trying to get at Amazon legitimately for this product destruction.

[SaiJin]

Hmm.... ok, so what is the reason you are suspended? It's not due to inauthenticity is it?

Because if that's the case, they'll automatically destroy them because they won't return the products to you.

But if it's due to something else, usually they'll send you a couple of disposal emails.

So either way, this is a really tough situation, I don't know if going to court for something like this is worth your time or money. Have you spoken with someone in higher up rather than just customer support and see if they would be willing to reimburse you somehow?

[shad0wd0wn]

Every call is recorded for quality, assurance and training purposes...

[123]

Originally Posted by shad0wd0wn

Every call is recorded for quality, assurance and training purposes...

But they might not provide him with the recording if they feel it would help him out legally

[e2free]

They record every call but when you actually ask for that they will say they can't disclose etc

In reality they will not give you at all
Saijin given you Good advice don't think any other option for you

Unless you recorded that call then you can take them to court but again you have to mention at the start of call that you recording otherwise you will be in breach !!!

[yankee]

When you signed up for FBA they have a long contract and Terms of Service(TOS) The likelihood of suing them or even getting an attorney to attempt to is very, very, very low. Pretty much the "Agreement" allows amazon to do whatever they want with your goods, especially if they deem them illegal.

[shad0wd0wn]

I'm not sure about US or any other countries aside from Canada but
https://www.priv.gc.ca/en/privacy-to...on/02_05_d_14/
Customers have a right to request access to the recording at a later date. The length of time an organization keeps the recording will vary.

I saw this article which is from the states, and at the bottom https://www.elliott.org/thats-ridicu...er-recordings/

"Here’s what’s ridiculous: companies that continue to behave as if their call center recordings are somehow “proprietary,” and are only willing to surrender the files if ordered to do so by a court. Why the secrecy? What do they think we’ll discover?"

[walkingupwards]

I know this is hard, but what happend happend. Learn the lesson and move on. Taking Amazon to court does not make any sense unless we are talking 10k+ in damages, even then that would be like a gamble because you may win or not at all.

How much is your inventory worth? Why were you suspended and why do you think they destroyed your product?

[asot34]

wow, keep us updated please

[Pele3000]

Small claims is the way to go. That's what small claims is for it's not the same as suing them in court which you effectively cant do since it's in the terms when you signed up for Amazon seller account. Small claims limits you to $5,000 or $7,500 depending on where you live but you dont need a lawyer or anything like that. Also if your inventory was worth more than that you will have to file for the max allowed in your state and agree to receiving less that what they took from you.

[Magicalday]

Originally Posted by 123

But they might not provide him with the recording if they feel it would help him out legally

They can get a court order for this issue.I got a court order once to force amazon to open my blocked account up again so I can log in and collect data I needed for a lawsuit.

[dennis82]

dont let them get away with it. I dont get people who post here, oh its amazon move on........ Dont try.

They are the reason why amazon thinks they can get away with it. Stand up to them!

[SaiJin]

It's a couple different angles, Dennis, some of us prefer to just use the time and money to make more money than fighting something, and some of us prefer to fight it out regardless if they lose money.

Of course we try everything with Amazon, but there are times we just chalk it up as a loss.

[JamesNorth101]

Originally Posted by dennis82

dont let them get away with it. I dont get people who post here, oh its amazon move on........ Dont try.

They are the reason why amazon thinks they can get away with it. Stand up to them!

The problem with Amazon is that you can fight all you like and just get nowhere.

Time wise and money wise it makes sense sometimes to write it up as a loss and move on