Forum

Ridiculous suspension on sellers account
 

We have had a legitimate sellers account on Amazon for close to 6 years. We have NEVER had a policy violation of any type, ever.

Two weeks ago, Amazon asked us for a copy of an invoice. We provided them with a copy of the invoice from the OEM supplier.

We than received an email that our selling privileges have been removed because they believe we manipulated an invoice.

I went to our supplier, they confirmed that they received a call from Amazon and really could not understand the caller because of their poor English skills. The day after their phone call is when we received our suspension.

Since than, we have had the supplier send an email to seller-performance-policy from their official email address stating that we are an authorized distributor and did purchase the products from them.

I am about ready to submit our appeal, but have conflicting information.

Should it be short and sweet, refer to the suppliers email they sent directly to Amazon and also include it in our appeal.

The other approach is a two page Plan of Action addressing it.

Any help would be greatly appreciated. Its unfortunate that Amazon does not value their third party merchant enough to even remotely try to address an issue before someone in Bangladesh can suspend you 7 figure selling account, from their couch...

Re: Ridiculous suspension on sellers account
 

You need to appeal and ask to escalate this until you get a rep that is actually in the states. If that doesn’t work. Write a carefully worded letter to jeff without it being too long. I’m sure your account will be reinstated. So breathe easy. Best of luck.

Re: Ridiculous suspension on sellers account
 

If the appeal is denied, how to you escalate? Just email seller performance once you loose the appeal button?

Re: Ridiculous suspension on sellers account
 

I’ll give you my experience. First make sure your appeal is in the proper format. Then I kindly request someone who’s English is a first language over look this case. The email is intercepted by bots I believe as most times even after a denial I get a reply that someone will look into the matter and then I do finally get someone in the states. If that fails. Then use jeff. But don’t exhaust that until you need to.

Re: Ridiculous suspension on sellers account
 

Heed the others advice, try contacting jeff@amazon.com and explain the situation. Also, make all correspondences with Amazon or any appeal as short and sweet as possible. Sending a 2 page response may be greeted with a decline.

May I ask what category of items this invoice pertains to?

Re: Ridiculous suspension on sellers account
 

The specific asin is sold for 15.00 and is in the home improvement category.

Re: Ridiculous suspension on sellers account
 

Like I said I wouldn’t worry. You’ll get the account back. Just keep it short, simple, and touch all bases.

Re: Ridiculous suspension on sellers account
 

I am remaining confident and hope that it is resolved. Just from my experience, your dealing with someone in a 3rd world country on their couch. One of my co-workers used to do basic amazon customer service, worked from home on his couch.

If the event that an appeal fails, has anyone ever tried certified mail of their appeal to amazons corporate address or even having an agent deliver it in person?

Re: Ridiculous suspension on sellers account
 

Agree with RustyShackelford

Keep it short and simple and address all the issues. As long as you have a legit supplier that is backing you up, you should have no issue getting reinstated

Re: Ridiculous suspension on sellers account
 

Been getting a few of these last few month but haven't really had much luck these days, legit suppliers, invoices and all. A few replies usually get it done and was fairly straight forward throughout 2017 and into early 2018 when faced with these exact issues. But amz is getting ridiculously ban-button-happy. I'd be interested to see how yours go, though i'd start making backup plans if i were you...

Re: Ridiculous suspension on sellers account
 

its no end game :(

Re: Ridiculous suspension on sellers account
 

Still no update. No response from Amazon and my supplier also has confirmed that no one from amazon has contacted him yet....

Re: Ridiculous suspension on sellers account
 

Not sure if you have done so but I would recommend you start making some Amazon Stealth Accounts even if they reinstate your account or not.

Re: Ridiculous suspension on sellers account
 

Honestly I would not be too worried if you have legit suppliers backing you up.

Give them a few more days and try reaching out again

If you cannot get help via the seller email, give the jeff one a try.

I cannot see you being permanently suspended for this

Re: Ridiculous suspension on sellers account
 

Received this email yesterday:

Hello,

We are still reviewing your account. We will send you an email when we finish the review.

Sincerely,
Seller Performance Team

Re: Ridiculous suspension on sellers account
 

I need assistance with unblock of my amazon account, they requesting an invoice.

thx

Re: Ridiculous suspension on sellers account
 

Provide them the invoice...

Re: Ridiculous suspension on sellers account
 

Purchase legit products from authorized vendors and you will have the invoices they're after

Re: Ridiculous suspension on sellers account
 

Update, no response yet from Amazon, this is just absolutely ridiculous.

Re: Ridiculous suspension on sellers account
 

did you email jeff?

Re: Ridiculous suspension on sellers account
 

I had the same email where they say your account is under review. A few weeks later I get an email saying you may no longer sell on amazon.

Re: Ridiculous suspension on sellers account
 

I did not email the jeff email. I have read many opinions that you should only email the jeff email once seller performance denies you.

Re: Ridiculous suspension on sellers account
 

At this point you waited long enough. Email and don’t think twice. Remember short, well written, and to the point. Check spelling and grammar.

Re: Ridiculous suspension on sellers account
 

Update: Received the exact same email from seller performance which is obviously automated or a pre-set template...Back to the waiting game...

Re: Ridiculous suspension on sellers account
 

Did they reinstate you? Or still waiting

Re: Ridiculous suspension on sellers account
 

Any update? Write to Seller Escalation Team at jeff@amazon.com
Explain your situation in short. I hope your account will be reinstated.

Re: Ridiculous suspension on sellers account
 

Any update on this issue

Re: Ridiculous suspension on sellers account
 

Initial appeal was denied. Then escalated to jeff@ and was re-instated a week later.

Re: Ridiculous suspension on sellers account
 

What did you write to Jeff and what did they say exactly?

Re: Ridiculous suspension on sellers account
 

My circumstances are different from many others. A supplier did not verify an invoice out of concern that a random person was calling. We than had a letter from our supplier which we included that stated we are authorized to sell the brand. Once it his Jeff escalations, they turned it back on without any explanation besides "you may now sell on amazon again"

Re: Ridiculous suspension on sellers account
 

Gotcha! I've seen this happen before with the supplier.

So I'm glad you got it sorted out.

Re: Ridiculous suspension on sellers account
 

It does seem they are calling to verify invoices more and more often these days.

Good work agray

Re: Ridiculous suspension on sellers account
 

Good work agray