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- Amazon
( https://www.aspkin.com/forums/amazon/)
| amxbg | 07-22-2018 04:13 PM |
Issues with amazon seller account and dropshipping
Hello, i have a issues with my amazon seller account...
I selling in amazon as FBM and having a problem with my account. Amazon Asked me to provides ...
Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.
Contact information for your supplier, including name, phone number, address, email, and website.
I'm ready to pay well for this service!!!
How do I have to do now to get my account back? I have no document for these products, I buy them from any marketplace (amazon, ebay, walmart)....
Amazon message is... Quote:
Hello,
You currently may not sell on Amazon.com because you are offering items that may infringe intellectual property rights or may be inauthentic. A list of these items is at the end of this email.
Funds will not be transferred to you, but will stay in your account while we work with you to address this issue. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.
To sell on Amazon again, please send the following information to pq-seller-assessment@amazon.com:
-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Contact information for your supplier, including name, phone number, address, email, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
We will review your information and decide if you may sell on Amazon again. If you do not send the required information within 17 days, we may no longer allow you to sell on Amazon. Failure to provide us with the information above may result in us permanently withholding any payments to you.
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| Beautiful | 07-22-2018 04:47 PM |
Re: Issues with amazon seller account and dropshipping
If you are drop shipping then you should have legit invoices from the companies you're buying from
Use those purchase receipts as the evidence amazon needs in order to reinstate your account |
| JohnWall | 07-23-2018 04:41 AM |
Re: Issues with amazon seller account and dropshipping
Quote:
Originally Posted by Beautiful
(Post 932417)
If you are drop shipping then you should have legit invoices from the companies you're buying from
Use those purchase receipts as the evidence amazon needs in order to reinstate your account
| They need to be wholesaler invoices not ones from the stores the OP has listed in their post. They will also need to be to the registered name & address on the Amazon account which these will not. |
| amxbg | 07-23-2018 05:20 AM |
Re: Issues with amazon seller account and dropshipping
Quote:
Originally Posted by JohnWall
(Post 932482)
They need to be wholesaler invoices not ones from the stores the OP has listed in their post. They will also need to be to the registered name & address on the Amazon account which these will not.
| Yes exactly. This is not a solution. Can someone help me with finding and solving the problem, invoices are not superfluous! I can pay for it is not a problem. |
| Beautiful | 07-23-2018 10:21 AM |
Re: Issues with amazon seller account and dropshipping
I would still use what you have available. If you have legit purchase receipts from online stores that you do the drop shipping from, all you gotta do is line up the information to match up with your Amazon store
If they don't accept them, they will tell you they don't accept purchase receipts and require other types of invoices. But at least you tried using what you had available (remove exif information if you go down that route). If they reject them, then just do some small purchases from legit authorized distributors, and you'll have some wholesale invoices to use |
| JohnWall | 07-23-2018 11:34 AM |
Re: Issues with amazon seller account and dropshipping
Quote:
Originally Posted by Beautiful
(Post 932518)
I would still use what you have available. If you have legit purchase receipts from online stores that you do the drop shipping from, all you gotta do is line up the information to match up with your Amazon store
If they don't accept them, they will tell you they don't accept purchase receipts and require other types of invoices. But at least you tried using what you had available (remove exif information if you go down that route). If they reject them, then just do some small purchases from legit authorized distributors, and you'll have some wholesale invoices to use
| Sounds like you have never actually gone through this process with Amazon and just replying with what you "think" should be done in this situation. It's great that you're trying to help people but you are putting peoples accounts & money at risk with misleading information like this. Invoices need to be from recognised wholesalers. Telling people to submit receipts & invoices from regular stores & then resubmitting wholesaler invoices if they're rejected is just ridiculous. |
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