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- - by accident deleted amazon cookies and can't login.. (https://www.aspkin.com/forums/amazon/120658-accident-deleted-amazon-cookies-cant-login.html)

bartalion

10-05-2018 06:15 AM

by accident deleted amazon cookies and can't login..

I deleted cookies by accident from my firefox browser . Now I am being asked for phone verification to sign in. My phone number is long time dead.

Is there a way to restore the cookies or update phone number with amazon ?

What are my options ?

cobaogio7

10-05-2018 07:03 AM

Re: by accident deleted amazon cookies and can't login..

You can use account recovery to disable Two-Step Verification on your account by providing and uploading a copy of government issued identification to confirm your identity as the account owner.

To protect your account, we will not be able to make changes to your Two-Step Verification settings until your identity is successfully verified. If you are able to sign-in to your account, you will have access to make changes to your account.

Use the link below to initiate account recovery for Two-Step Verification:

https://www.amazon.com/a/recover/upload

bartalion

10-05-2018 07:26 AM

Re: by accident deleted amazon cookies and can't login..

Thanks , have uploaded the ID for review

Play	10-05-2018 11:26 AM

Re: by accident deleted amazon cookies and can't login..

Let us know how it pans out. :)

Always remember to keep your phone number active. This is a very common issue people run into.

learner00780

10-08-2018 10:53 AM

Re: by accident deleted amazon cookies and can't login..

Quote:

Originally Posted by bartalion (Post 947922)

Thanks , have uploaded the ID for review

Did you manage to login to your account after id verification?

bartalion

10-08-2018 11:29 AM

Re: by accident deleted amazon cookies and can't login..

Yes, 2 days later they allowed me to login. Haven't logged in actually as the system is asking to activate phone verification so will have to pick new sim card for the account.

SaiJin

10-08-2018 11:48 AM

Re: by accident deleted amazon cookies and can't login..

That was close. Glad you made it back in.

Amazon especially is much more important to have all your "tools" available and never let them expire.

learner00780

10-09-2018 06:57 AM

Re: by accident deleted amazon cookies and can't login..

Quote:

Originally Posted by bartalion (Post 948421)

Yes, 2 days later they allowed me to login. Haven't logged in actually as the system is asking to activate phone verification so will have to pick new sim card for the account.

Glad to hear this! Lucky you!

Beautiful

10-09-2018 02:39 PM

Re: by accident deleted amazon cookies and can't login..

Quote:

Originally Posted by bartalion (Post 948421)

Yes, 2 days later they allowed me to login. Haven't logged in actually as the system is asking to activate phone verification so will have to pick new sim card for the account.

Nicely done!

bartalion

10-10-2018 05:33 AM

Re: by accident deleted amazon cookies and can't login..

So, updated the phone number yesterday and confirmed sim code sent and all is good. The account is more than a year old so really glad my mistake did not turn into a disaster.

rsot	10-10-2018 05:51 AM

Re: by accident deleted amazon cookies and can't login..

Quote:

Originally Posted by bartalion (Post 948926)

So, updated the phone number yesterday and confirmed sim code sent and all is good. The account is more than a year old so really glad my mistake did not turn into a disaster.

Congrats are in order :thumb:

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