Wait for up to a maximum of 30days before chasing. Once you chase them you get put to the back of the queue and sometimes the last email you send them is what they review
I emailed them to follow up after 12 days, they replied the next day saying the POA was not complete, and needed more detailed info. So I waited 2-3 days, and submitted a more detailed POA, got re-instated the next day... just thought I'd let you guys know my experience with them.
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