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  #1  
Old 01-01-2019
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Default Suspended without notice

My stealth account got suspended on dec 23 but I did not receive any email or notification. I tried emailing them asking why I got suspended but still no reply and itís been over a week now

Did anyone experience this kind of suspension before?
How do I appeal for a suspension when thereís no email telling me what was the reason for it?
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  #2  
Old 01-01-2019
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Default Re: Suspended without notice

There is no letters that is the problem
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  #3  
Old 01-01-2019
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Default Re: Suspended without notice

There should be an option to appeal in your notification

I would appeal it and request more information that way you can properly asses the suspension and provide resolution
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  #4  
Old 01-01-2019
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Default Re: Suspended without notice

When I click the appeal button it sends me directly to the notification page but all the notifications are from before
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  #5  
Old 01-02-2019
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Default Re: Suspended without notice

I've seen that glitch before, the only way to get out of it is to have a specific URL that you can copy/paste that takes you to the suspension/appeal.

Try reaching out to seller support through the seller home page, click help / contact us / something else and it will open a message dialogue box. Send them a message stating that there is a glitch on your account that is keeping you from being able to view the suspension details
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Old 01-05-2019
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Default Re: Suspended without notice

Quote:
Originally Posted by Beautiful View Post
I've seen that glitch before, the only way to get out of it is to have a specific URL that you can copy/paste that takes you to the suspension/appeal.

Try reaching out to seller support through the seller home page, click help / contact us / something else and it will open a message dialogue box. Send them a message stating that there is a glitch on your account that is keeping you from being able to view the suspension details
Tried contacting them through the help page but no reply. Also tried to email seller performance but got no response either. Cant believe im getting this glitch and amazon cant even reply to my emails. Now im basically stuck with this suspension until one day amazon feels like replying to me
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  #7  
Old 01-06-2019
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Default Re: Suspended without notice

What you need is the URL associated with the appeal button, its a generic one that anyone can give you.

Try to find someone that is currently suspended and has the option to appeal but has not yet appealed. Ask them to copy/paste you the URL of the page after they click appeal (without typing an appeal). But importantly: Have them delete the information in the URL associated with the persons account and you'll be able to get to that page once you paste it in your browser, once logged in.

If you copy/paste their exact unedited URL you may be linked, so definitely avoid that. This is your solution but I don't recommend anyone to do it without experience.
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Old 01-06-2019
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Default Re: Suspended without notice

Code:
https://sellercentral.amazon.com/appeal/gateway?ref=sc_pn_ab&notificationId=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
That's the link..you have to replace the x's with the notification ID..which you can get by right clicking and copying the link from the suspension notification..if there is any notification.

if there is not one..then you're kind of out of luck. Email seller performance.
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  #9  
Old 01-06-2019
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Default Re: Suspended without notice

Quote:
Originally Posted by serajin View Post
Code:
https://sellercentral.amazon.com/appeal/gateway?ref=sc_pn_ab&notificationId=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
That's the link..you have to replace the x's with the notification ID..which you can get by right clicking and copying the link from the suspension notification..if there is any notification.

if there is not one..then you're kind of out of luck. Email seller performance.

No notifications so Iím really out of luck. Only have the yellow suspension box on the main page
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Old 01-06-2019
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Default Re: Suspended without notice

Quote:
Originally Posted by livingtree View Post
No notifications so Iím really out of luck. Only have the yellow suspension box on the main page
Try to email seller performance. They might be able to help you. You could also try calling seller support..but I've never found them to be too helpful.
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  #11  
Old 01-07-2019
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Default Re: Suspended without notice

Quote:
Originally Posted by livingtree View Post
No notifications so Iím really out of luck. Only have the yellow suspension box on the main page
Are you sure you copy/pasted it correctly?

That is the exact link I was referring to and have used it many times to get to the appeal option
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  #12  
Old 01-08-2019
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Default Re: Suspended without notice

Quote:
Originally Posted by serajin View Post
Try to email seller performance. They might be able to help you. You could also try calling seller support..but I've never found them to be too helpful.
i have tried both and no email reply. seller support was basically useless
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  #13  
Old 01-08-2019
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Default Re: Suspended without notice

Quote:
Originally Posted by Beautiful View Post
Are you sure you copy/pasted it correctly?

That is the exact link I was referring to and have used it many times to get to the appeal option
you replaced the XXXXXX with the notifications number ?
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  #14  
Old 01-08-2019
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Default Re: Suspended without notice

Yup that is correct, you can try removing all of that as well and just trying the generic link without the X's. I believe I replaced the X's with the notification on the account though
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Old 02-13-2019
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Default Re: Suspended without notice

Hi,
any new info about your suspension?

I have exactly the same problem with suspension without email or performance notification.
So i would like to know any other tips what should i try because i tried what Beatiful said but it didnt work for me.
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  #16  
Old 02-13-2019
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Default Re: Suspended without notice

Amazon doesn't always notify you when they restrict your account or suspend it. I had it happen to me and I had to contact them, not the other way around.
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  #17  
Old 02-13-2019
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Default Re: Suspended without notice

Quote:
Originally Posted by visionary View Post
Amazon doesn't always notify you when they restrict your account or suspend it. I had it happen to me and I had to contact them, not the other way around.
Which email you contacted them on?

I already tried like 8 different Amazon addresses for the past 4 months.
No respond at all

Last edited by filacek22; 02-13-2019 at 11:35 AM.
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  #18  
Old 02-13-2019
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Default Re: Suspended without notice

filacek22,

Did you try requesting a call from their support? And did you try jeff@amazon.com?
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  #19  
Old 02-13-2019
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Default Re: Suspended without notice

Quote:
Originally Posted by IGNAS View Post
filacek22,

Did you try requesting a call from their support? And did you try jeff@amazon.com?
Yes i tried to call them.
The lady told me that its weird because she could not find any suspension letter or notification too.
Then she told me that performance team will contact me.
Its been a 4 months and they did not.

About the Jeff, yes i wrote a several letters to his address.
Letter were made by an attorney and actually i had first respond few days ago.

By reading the letter i assume the suspension is because of authenticity complains which i had 4.
But they dissapeared due to 3 months period.

I was happy that i recieve at least one letter from them but i cant wait another 4 months for the second aswer from them.

Anyways here is a copy of the letter. :

Hello,

My name is Fabio, and I'm a member of the Amazon Marketplace Abuse Escalations team. Jeff Bezos received your email and requested that I research this issue and respond on his behalf.

We reviewed your account and the information you provided, and we have decided that you may not sell on Amazon.com.

Learn more about this policy in Seller Central Help (https://sellercentral.amazon.com/gp/...rnal/201361070).

If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.
Sincerely,
Seller Performance Team
Amazon.com
http://www.amazon.com
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  #20  
Old 02-15-2019
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Default Re: Suspended without notice

I did not get the problem fixed. I have tried messaging seller support many times and jeff but still no reply. It seems like the accounts are banned without a appeal. What kind of complaint did you get before getting suspended?
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  #21  
Old 02-16-2019
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Default Re: Suspended without notice

Quote:
Originally Posted by livingtree View Post
I did not get the problem fixed. I have tried messaging seller support many times and jeff but still no reply. It seems like the accounts are banned without a appeal. What kind of complaint did you get before getting suspended?
I had 4 authenticity product complaints which i did not do anything about it.

The letter i posted from the Amazon has link in it which transfers you to the page where you can learn about the copyrights,patents,trademarks etc.

So thats why i think its because of the authenticity complaints.

But still, i waited 4 months and Sent about 10 letters.

I don't want to wait another 4 months to get another answer.

THe address where i got the message from is: notice-request-dispute@amazon.com so it also telling me its probably because of authenticity
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  #22  
Old 02-17-2019
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Default Re: Suspended without notice

Your done. Amazon will do that. They will bock you out with no message. Your NEVER getting your money unless you lawyer up. Get on it!

Someone should should beat up Jef Bezos and steal his new GF
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