My account was closed from Amazon on Nov 1, 2018 for inauthentic and they requested invoices for 3 random ASIN’s i send them my Walmart Receipts real but they didnt accept them and they said forged and manipulated.
After several emails from them they lastly responded on Dec 19, 2018 for that they wont respond anymore.
I have 9k$ on balance.
I kept emailing them everyday and today received response:
“Dear,
We have received your request for payment. However, we cannot complete this request at this time.
Why is this happening?
Your account has been linked to the listing or sale of inauthentic items. The sale of counterfeit products is prohibited and your funds may be withheld if it is determined that your account has been used to sell inauthentic or infringing items.
How do I demonstrate authenticity?
In order to prove the authenticity of your items, please send documents such as invoices or brand authorization letters. Your appeal should address all of the inauthentic listings and policy violations associated with your account. Details about all of your specific inauthentic listings and policy violations can be found in your email or by viewing the Notifications page in the Performance section of Seller Central:
https://sellercentral.amazon.com/gp/...fications.html.
A plan of action is not necessary and there is no required format for your appeal. Please submit documents such as:
-- Invoices.
-- Brand authorization letters.
How do I send the required information?
Submit this information to
disbursement-appeals@amazon.com.
Within 7 days after we receive your appeal, we will review it and respond with a final decision.
What happens if I do not send the requested information?
If we do not receive the requested information within 30 days or if your appeal for funds is not successful, some or all of your funds will be withheld in your account.
Regards,
Seller Performance Team”
Any help for this one? What i can do?
