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Old 04-21-2019
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Default Proof of product authenticity without invoice?

Hi guys,

I was suspended by Amazon due to a IP complaint a week ago.

When I first received the complaint, I immediately contacted the brand and was able to get the complaint withdrawn in one day. They emailed notice-disputes and cc’d my email as well.

However, Amazon decided to suspend my account about a week after the complaint was withdrawn. I was a bit confused so wrote up an appeal and sent it in with proof that the item was never sold, as well as proof of the email.

The appeal was denied, and here is what they are asking:

"Hello,

Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal:

– Proof of product authenticity (e.g., invoice, Order ID, licensing agreement, letter of authorization). It must clearly prove that your products do not infringe any intellectual property rights. Please send this information, any other documentation, and a list of impacted ASINs to notice-dispute@amazon.com.

– Greater detail on the root cause(s) of the infringement.
– Greater detail on the actions you have taken to resolve issues.
– Greater detail on the steps you have taken to prevent infringement going forward.
– Greater detail on why you believe an error has occurred."

Are they asking me to appeal inauthentic now? The original suspension was due to IP complaints so im a bit confused on this part. Also, I dont have any invoices or anything. Best option to appeal something like this?
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  #2  
Old 04-21-2019
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Default Re: Proof of product authenticity without invoice?

In the appeal, did you state or show a screenshot of the complaint being removed?

In Amazon's eyes, they want you to show them how you will ensure you wont get any more complaints in the future even if you only listed the item but didnt sell any.
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Default Re: Proof of product authenticity without invoice?

Quote:
Originally Posted by garry9061 View Post
In the appeal, did you state or show a screenshot of the complaint being removed?

In Amazon's eyes, they want you to show them how you will ensure you wont get any more complaints in the future even if you only listed the item but didnt sell any.
Yes, I attached screenshots and really emphasized it in the appeal. It looks like they are really pushing to have me submit invoices. Not sure how to get around this issue, any thoughts?
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Default Re: Proof of product authenticity without invoice?

they want the invoice,plus more
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Default Re: Proof of product authenticity without invoice?

You could try contact the rights owner and try and get a letter of authorization.
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Default Re: Proof of product authenticity without invoice?

heard amazon is now accepting retail invoices from walmart due to so many suspensions last year that they're losing money from sellers leaving.
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Default Re: Proof of product authenticity without invoice?

^Bahaha really? Where did you hear this?
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Default Re: Proof of product authenticity without invoice?

Quote:
Originally Posted by gummie90 View Post
heard amazon is now accepting retail invoices from walmart due to so many suspensions last year that they're losing money from sellers leaving.
hard to believe,buying from WMT and selling on AMZn.
buying on AMZN and selling on Ebay.
Buying on EBay and selling on ETSY,FB,Spotify.
where does it end?
I just received a shipment bought on EBAY,it comes from Jet.com,others which I bought on Ebay come from Costco and AMZN.
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Default Re: Proof of product authenticity without invoice?

Quote:
Originally Posted by HelloEveryone View Post
Hi guys,

I was suspended by Amazon due to a IP complaint a week ago.

When I first received the complaint, I immediately contacted the brand and was able to get the complaint withdrawn in one day. They emailed notice-disputes and cc’d my email as well.

However, Amazon decided to suspend my account about a week after the complaint was withdrawn. I was a bit confused so wrote up an appeal and sent it in with proof that the item was never sold, as well as proof of the email.

The appeal was denied, and here is what they are asking:

"Hello,

Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal:

– Proof of product authenticity (e.g., invoice, Order ID, licensing agreement, letter of authorization). It must clearly prove that your products do not infringe any intellectual property rights. Please send this information, any other documentation, and a list of impacted ASINs to notice-dispute@amazon.com.

– Greater detail on the root cause(s) of the infringement.
– Greater detail on the actions you have taken to resolve issues.
– Greater detail on the steps you have taken to prevent infringement going forward.
– Greater detail on why you believe an error has occurred."

Are they asking me to appeal inauthentic now? The original suspension was due to IP complaints so im a bit confused on this part. Also, I dont have any invoices or anything. Best option to appeal something like this?
I also blocked accounts like you
can you remove it
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Default Re: Proof of product authenticity without invoice?

Quote:
Originally Posted by gummie90 View Post
heard amazon is now accepting retail invoices from walmart due to so many suspensions last year that they're losing money from sellers leaving.
That will never happen lol
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Default Re: Proof of product authenticity without invoice?

Quote:
Originally Posted by gummie90 View Post
heard amazon is now accepting retail invoices from walmart due to so many suspensions last year that they're losing money from sellers leaving.
I don't know if it was due to Amazon losing money but I have heard that there was a phase of a couple months where Amazon was accepting Walmart invoices. It no longer works though
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