I just received this in my seller notifications, my account is not yet suspended, can you all guide me what to do and these ASIN listed dont even have a single sale on them
We removed some of your listings because you are offering items that may be inauthentic. The listings we removed are at the end of this email.
Why is this happening?
We are reviewing your Amazon Seller account because you are offering items that may be inauthentic. In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.
How do I reactivate my listings?
-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Contact information for your supplier, including name, phone number, address, email, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
The sale of counterfeit products on Amazon is strictly prohibited.
You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
-- Amazon Anti-Counterfeiting Policy (
https://sellercentral.amazon.com/gp/help/201165970)
-- Policies and Agreements (
https://sellercentral.amazon.com/gp/help/521)
How do I send the required information?
Please submit this information to
pq-seller-assessment@amazon.com.
What happens if I do not send the requested information?
If we do not receive the requested information, your listings will remain deactivated. If these problems persist, we may deactivate your Amazon seller account.
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Asin: B06XXKJRB2
Brand: K-Beauty
Title: Women's Hair Bun Maker French Twist Hair Fold Wrap Snap by K-Beauty (1 Black, 1 Brown)
Asin: B07L5SXR7V
Brand: smart&gentle
Title: Manicure set made in Germany - 7 piece stainless steel exclusive finger & toe nail clipper set in luxury leather case, made in Solingen Germany
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Sincerely,
Seller Performance Team
amazon.com
http://www.amazon.com
