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  #1  
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Default Amazon Suspension Advice Needed Please

I got the below email from Amazon (In Bold). I am now being asked for the following information (In Italics):

Company’s Legal Name (Including legal entity type, Ltd, LLP, etc.)
Business Entity Type
Company/ Charity Registration Number


I do not own a registered company. I trade as a sole proprietor which in South Africa where I live requires no registration of any sort. Taxes are reported as standard income tax and there is no legal business name or business tax required. I can select International Sole Proprietor as business entity type, but cannot provide any company registration number as there is no legal entity registered as a company.

Now they are asking for a company legal name and company registration number. What can I do from this now? I need advice please on how to proceed and what I can do, as I do not have the requested information.
You can see a screenshot of the page on Amazon where they are asking me for all this information at https://drive.google.com/file/d/1hxC...ew?usp=sharing

Please someone assist and advise as soon as possible on how I should proceed.

Hello,

We have temporarily deactivated your Selling on Amazon payment account and removed your listings. Funds will stay in your account but will not be transferred to you while we work with you to resolve this issue.

Please ship any open orders to avoid further impact to your account.

Why is this happening?

You incorrectly selected the ‘Individual’ legal entity when you registered. We have explained the different legal entities below.

How do I reactivate my account?

To continue with your account verification, please update your legal entity by following the instructions below.

-- Go to the “Account Info” page in the “Settings” section of Seller Central (https://sellercentral-europe.amazon....ion/index.html)
-- Click “Edit” in the “Business and Contact Information” section and select the relevant legal entity.
-- Confirm the business details and click “Submit”.

Use the following information to select the correct legal entity:

-- Individual: you must only choose this legal entity if you do not sell for profit. Individual sellers may list unwanted personal items, such as old DVDs or books.

-- Business or Partnership: this legal entity includes Sole Proprietors registered in countries outside the UK. It also includes Charities, Partnerships, Private Limited Companies, and Public Companies.

If you think your selling activity fits the ‘Individual’ legal entity, please reply to this email to answer the following questions:

-- What is the source of your inventory?
-- Who will benefit from the profits of your sales on Amazon?

What happens if I do not send the requested information?

If we do not receive the requested information within 28 days, you will not be allowed to sell on Amazon’s European marketplaces.

We’re here to help.
If you have questions about this policy or the information requested above, please contact us (https://sellercentral.amazon.co.uk/c...act-us/cmn/BLU).

Thank you,

The Amazon Payments Team
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Default Re: Amazon Suspension Advice Needed Please

what do you sell?
It looks like AMZN decides you are not an individual entity selling unused personal items.
You may want to go to AMZN seller forum and ask if there is any one from S AFRICA and how do they deal with the situation?
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Default Re: Amazon Suspension Advice Needed Please

You select business,so AMZN asked what kind of business,you should have chosen not business.
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Default Re: Amazon Suspension Advice Needed Please

There are people who can help you out with these registration issues in the marketplace.

These things need to be carefully looked at prior to opening your account

then apply correct stealth procedures
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Default Re: Amazon Suspension Advice Needed Please

I am not using stealth, used my own details to register. Verified the account with real ID and Proof of Residence and have been selling without issue since. Registered as individual seller at first, then when I saw sales were going well I upgraded to a professional selling account.

But now they want me to place business information which I do not have as a sole proprietor.
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Default Re: Amazon Suspension Advice Needed Please

I will try the Amazon forums but would also appreciate if anyone here has any advice for this issue?
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Default Re: Amazon Suspension Advice Needed Please

Upgrading to a pro seller does not change the status of your account, merely the fee structure.

Amazon have decided that you are no longer an individual selling off personal wares, but a business selling for profit.

You need to supply them with details of your business. i.e your sole proprietor information as lodged with the appropriate authorities. If you don't have this information you need to create it. Amazon will not budge on this and your account will remain suspended.
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Default Re: Amazon Suspension Advice Needed Please

Okay I registered as a Private Company and provided the company registration details and seem to have passed the Business and Contact Information part.

But now I am being asked for a document confirming scope of my business

I do not understand what they are requesting here?

Can anyone assist in what I should be providing in this instance? What does it mean?
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Default Re: Amazon Suspension Advice Needed Please

Quote:
Originally Posted by SoulStorm View Post
Okay I registered as a Private Company and provided the company registration details and seem to have passed the Business and Contact Information part.

But now I am being asked for a document confirming scope of my business

I do not understand what they are requesting here?

Can anyone assist in what I should be providing in this instance? What does it mean?
Can anyone assist in what Amazon want when they ask for a document confirming the scope of my business? I don't understand what document that would be?"
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Default Re: Amazon Suspension Advice Needed Please

Anyone who can help and explain?
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Default Re: Amazon Suspension Advice Needed Please

I think they are looking for proof of business, so a certificate of incorporation should do
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Default Re: Amazon Suspension Advice Needed Please

Quote:
Originally Posted by SoulStorm View Post
Can anyone assist in what Amazon want when they ask for a document confirming the scope of my business? I don't understand what document that would be?"
From what I recall, scope of business relates to the plan of your account to make money.. they want to know why,what and how you will operate.
As Garry mentioned a certificate of incorporation would help to be include.

What platform are you using, Soul’?



Last edited by GreenBean; 1 Week Ago at 05:59 AM.
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Default Re: Amazon Suspension Advice Needed Please

I have never seen them ask for scope of business so i presumed they were looking for confirmation of company set up.
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  #14  
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Default Re: Amazon Suspension Advice Needed Please

Quote:
Originally Posted by garry9061 View Post
I think they are looking for proof of business, so a certificate of incorporation should do
Already provided proof of business registration which seems to have been accepted as it moved from them asking for the proof of company registration to the "document proving the scope of the business.
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Default Re: Amazon Suspension Advice Needed Please

Quote:
Originally Posted by GreenBean View Post
From what I recall, scope of business relates to the plan of your account to make money.. they want to know why,what and how you will operate.
As Garry mentioned a certificate of incorporation would help to be include.

What platform are you using, Soul’?


I am using Amazon UK. I did already upload certificate of incorporation and it seems that was accepted.

Can you provide an example of what you mean by why, what, how? They did ask me to list a representative selection of items I intend to sell, which I did before it moved onto proof of scope documents
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