Competitors leaving negative feedback

[yungsc1005]

I’m an Amazon seller and have been hit by a competitor left me a dirty feedback saying item was countefeit which is false.

Is there any way I can call Amazon and have it removed?

[Beautiful]

Open a case with them, explain your situation, provide authentic invoices

Should be an easy issue to resolve

[yungsc1005]

I have the authentic invoices, with my real name and address. However the Amazon seller account is a stealth account and won’t match my invoice.

Would it still work? Has anyone tried this before?

Or would I have to photoshop the receipt to match the amazon seller account info?


Or maybe tell them I got it as a gift?

[Beautiful]

well you can't submit invoices showing different information than whats on the account, otherwise the invoices wouldn't back up the information on your store

so...

[agent006140]

there is no way to prove invoice matching the item you sold,some use the same invoice again and again.

[garry9061]

Don't tell them you got it as a gift, they don't care.

Change the name and address details on the invoice to match the account information.