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Authorization document from the supplier confirming the authenticity of the invoice
 

Hi everyone,

My seller account has been deactivated for authenticity concerns. They randomly selected 3 ASINs and wanted me to provide the invoices.

After submitting the legit invoices they suspended my account for forged documents. I appealed this with my credit card statement showing the transaction, now they are asking for "Authorization document from your supplier confirming the authenticity of the invoice provided to us."

I have no idea what document they are asking, what kind of document should I ask my supplier to provide Amazon.

Thank you for your help.

Re: Authorization document from the supplier confirming the authenticity of the invoi
 

They want a letter of authorization from your supplier validating your invoices/sales

You'll need to reach out to a legit vendor to do this for you

You can try novelty invoices but chances are slim if they already rejected your first ones

Re: Authorization document from the supplier confirming the authenticity of the invoi
 

THey basically wanted a real letter and or certificate from your supplier proving that you really bought from them and the prooducts are authentic

Re: Authorization document from the supplier confirming the authenticity of the invoi
 

After submitting the legit invoices they suspended my account for forged documents. I appealed this with my credit card statement showing the transaction, now they are asking for "Authorization document from your supplier confirming the authenticity of the invoice provided to us."
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IF these invoices are legit and you proved you have paid for them with your cc statement,then you should have no problem asking your vendor to issue a statement.
AMZN will be calling them

Re: Authorization document from the supplier confirming the authenticity of the invoi
 

Quite straight forward, you need to answer their requests exactly as they want.

Regards

Re: Authorization document from the supplier confirming the authenticity of the invoi
 

I have a case once Paypal ruled in my favor once it verified I am a regular buyer from an established manufacturer.
The manufacturer has no problem responding to inquiry.

Re: Authorization document from the supplier confirming the authenticity of the invoi
 

Maybe it's time to get Josh to help you with this.

The more you appeal and get rejected the smaller chances are to successfully appeal.

Re: Authorization document from the supplier confirming the authenticity of the invoi
 

The manufacturer is in Europe.
They even have me listed as a retailer on their website.

Re: Authorization document from the supplier confirming the authenticity of the invoi
 

Did you sell any brand products or your own private label products?

Re: Authorization document from the supplier confirming the authenticity of the invoi
 

if sales venues like AMZN,Ebay and Etsy willbe held accountable for items sold on their site,I would think they are going to take a closer look at what we sell and where they come from?
Ebay is a fleamarket,many sellers are dumpster divers ,Etsy allows handcrafts made by the sellers-clocks,clothes,candles!

Re: Authorization document from the supplier confirming the authenticity of the invoi
 

OP, Welcome to the forum - all the best as you master stealth :thumb:

Re: Authorization document from the supplier confirming the authenticity of the invoi
 

Come on RSOT these posts don't help anyone

Re: Authorization document from the supplier confirming the authenticity of the invoi
 

are stealth accounts immune to such requests?