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Your Amazon.com order cannot be shipped
 

So I am a dropshipper and I have several Amazon.com prime accounts. Unfortunately, I do not remember the details I used to create this account. I decided to ship a large order to a customer and my account has been locked. Amazon is asking for a lot of details which I do not remember the details to. I was able to log into my email and reply to Amazon but couldn't provide them with all the information. Advice? Thank you!

Please note, there is no fraud going on here, I am running a legit dropshipping business and paid with legit gift cards.


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Hello,

There was a problem confirming your payment information. You will not be able to access your account until we verify your information.

You can help us resolve this issue by replying to this message with the billing name, address, and phone number registered to your card. Please reply from the email address registered to your Amazon.com account.

If the payment method you used was not issued within the United States or Canada, you must send the following information to our secure fax line:

-- A copy of your statement for the payment card that you used on recent orders, including the billing address
-- The last two digits of the payment card
-- Your name, phone number, and email address

You can find our fax number on the Amazon.com Help page:

https://www.amazon.com/help/addressverification

To protect your information, we restrict access to your payment information to a team of account specialists.

You can expect a response from us within 24 hours of sending your fax. Please reply to this email if you believe we took this action in error.

Sincerely,

Amazon.com

Advice?

Re: Your Amazon.com order cannot be shipped
 

Advice? Find this: I do not remember the details I used to create this account.

Amazon is really hard to crack without knowing your account - you have to comply with Amazon sadly

Re: Your Amazon.com order cannot be shipped
 

I was able to supply them with last 2 digits of card used to register the account, however I cannot remember the name or address... Would suck to lose a large sum of money like this.

Re: Your Amazon.com order cannot be shipped
 

To avoid this issue going forward, so I not use VCC for buyer account or just remember to write down the details I used for registration? The VCC has no billing or phone so I am uncertain what amazon is trying to verify.

Re: Your Amazon.com order cannot be shipped
 

This is happening a lot to buyer accounts

Re: Your Amazon.com order cannot be shipped
 

Why is this happening?

Re: Your Amazon.com order cannot be shipped
 

I've replied to the email with the necessary legit information (Billing address/etc) of the order that locked the account. Amazon got back to me and either A) Your account has been closed due to misuse of gift cards B) We have linked your account with another closed account. I don't see any way around it, but to create new accounts.

The question is, what's triggering all this?

Re: Your Amazon.com order cannot be shipped
 

No, I believe mine happened because I purchased expensive items on a relatively new account. None of the above apply to me

Re: Your Amazon.com order cannot be shipped
 

Amazon directly replied to me with those answers on my accounts after I responded to their address-verification email.

Did Amazon reply to you saying you have suspicious purchases?

Re: Your Amazon.com order cannot be shipped
 

No nothing about suspicious purchases, I have a large balance on this account so I am hoping to get it back. My gifts cards were purchased from amazon directly

Re: Your Amazon.com order cannot be shipped
 

I have no doubt It’s because I purchased expensive items on a new account. I’m not sure if I will get the account back or not

Re: Your Amazon.com order cannot be shipped
 

You should reply to the email they sent you and see what type of response they will be giving you.

Re: Your Amazon.com order cannot be shipped
 

I should note my account was flagged 1 minute after purchase.