PLEASE HELP: My account was suspended on March 2018 with $7k in hold, and since that date I'm fighting to get it back, it was suspended because of counterfeit items, that's what they say, but my items were authentic, what I don't have is an invoice they request, my last message to seller performance was 4 months ago, did not reply back, and 3 days ago decided to tell them I would take them to Arbitration, I sent the message to seller performance and jeff department, I received reply back next day from both departments, here I provide you both messages they sent me, let me know if I can get this account back please:
Message from
seller-performance-policy@amazon.com at 3:51am
[5:11 PM, 7/22/2019] Mister: Dear seller,
Your plan does not sufficiently address the complaints we received about your listings. To be sufficient, your plan must include:
-- Greater detail on the issue(s) that you believe caused the complaints about the authenticity of your items.
-- Greater detail on the actions you have taken to resolve the issue(s) that caused the complaints about the authenticity of your items.
-- Greater detail on the steps you have taken to prevent future complaints about the authenticity of your items.
Here are a few things to consider as you create your plan:
--Sourcing: Are you sourcing the product from a trusted supplier?
--Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
--Packaging: Is the product in its original packaging as listed on Amazon?
-- Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately?
--Review your communications from buyers to better understand the issues.
--Be as specific as possible in your plan.
--Do not limit your plan to issues with specific orders.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
How do I send the required information?
Please send the required information by replying to this email.
What happens if I do not send the requested information?
If we do not receive the requested information, your account may be deactivated.
We’re here to help
You can get help creating your plan in Seller Central Help (
https://sellercentral.amazon.com/gp/help/200370560).
You can view your account’s performance at (
https://sellercentral.amazon.com/per...d?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (
https://itunes.apple.com/us/app/amaz...er/id794141485) or Android (
https://play.google.com/store/apps/d....android&hl=en) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Sincerely,
Seller Performance Team
amazon.com
http://www.amazon.com
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Message from
seller-performance-policy@amazon.com at 10:04am
Hello,
My name is Charlotte, and I’m a member of the Amazon Seller Performance team. Jeff Bezos received your email and requested that I research this issue and respond on his behalf.
We received your submission but do not have enough information to reactivate your account at this time.
Please send the following information for the items you intend to list in the future:
-- Supplier information (name, phone number, address, website)
-- Buyer information (name, phone number, address, website)
-- Item descriptions (for ease of our review, you may highlight or circle the ASIN(s) under review)
-- Item quantities
-- Invoice date (must be issued in the last 365 days)
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
How do I send the required information?
Please submit this information by replying to this email.
What happens if I do not send the requested information?
If we do not receive the requested information, your account may be deactivated.
We’re here to help
You can get help creating your plan in Seller Central Help (
https://sellercentral.amazon.com/gp/help/200370560).
You can view your account’s performance at (
https://sellercentral.amazon.com/per...d?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (
https://itunes.apple.com/us/app/amaz...er/id794141485) or Android (
https://play.google.com/store/apps/d...ile.android&hl...) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Sincerely,
Seller Performance Team
amazon.com
http://www.amazon.com
