This should be a full email. I think these kind of emails are from EU Accounts:
"For your security, we have suspended your Amazon seller account. During our review, you will not be able to sell on Amazon. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.
Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. If you currently sell on Amazon, we need additional documentation to verify your payment methods and your identity.
How do I reactivate my account?
To sell on Amazon, we need to verify your identity, business information, or both. You can confirm that you would like to begin the verification process in the following way:
-- Click the “Appeal” button next to this e-mail on the Notifications page in the Performance section of Seller Central (
https://sellercentral-europe.amazon....fications.html)
What happens if my account is not reactivated?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact
disbursement-appeals@amazon.co.uk to request your funds. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies, we may withhold some or all funds in your account.
We're here to help
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to
payments-investigate@amazon.co.uk.
You can view your account performance at (
https://sellercentral-europe.amazon....d?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- iOS App (
https://itunes.apple.com/gb/app/amaz...794141485?mt=8)
-- Android App (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_G B)"
You have to wait for at least 2 weeks after submitting all the docs to get a reply from them.
