Forum

Restricted Products Policy Violations
 

Who is getting Restricted Products Policy Violations?

I have a dozen for used books. I deleted the books from my inventory but my account health "Restricted Product Policy Violations" is still flagged.

What can I do to resolve this? I fear my account will be suspended.

Re: Restricted Products Policy Violations
 

Original Email:

Hello from Amazon,

We are writing to let you know that the following detail pages have been removed from our catalog:

To ensure scarce supplies of medical equipment are available to healthcare professionals and first responders during the COVID-19 pandemic, we are no longer permitting the sale of N95 and similar respirators in our consumer store. We are working to source these products and provide them to hospitals, government organizations, and others on the front lines of COVID-19 through a specialized supplies hub.
If you have a confirmed, certified supply of these respirators available, please return to seller central for additional information on the COVID-19 supplies hub for application information on May 4, 2020.

Why is this happening?
We took this action because this product is not permitted for sale on Amazon.ca. It is your obligation to make sure the products you offer comply with all applicable laws, regulations, and Amazon's policies.

What actions do I need to take?
- If any of the above ASINs are Fulfillment by Amazon (FBA) offers, please initiate a removal request for the ASIN(s) referenced above to have your inventory sent to a location of your choosing. If you fail to initiate a removal request within 30 days of this notification, we may dispose of it in accordance with the Amazon Services Business Solutions Agreement and FBA policies.
- Within 48 hours of this warning, please review your listings and close, delete, or archive any listings that do not comply with all applicable laws, regulations, and Amazon's policies, including the product(s) listed above.
Please note that moving a restricted product listing to Inactive (Out of Stock) does not make the listing compliant. If you think your product was incorrectly identified as a restricted product on Amazon, close the listing immediately to ensure compliance while you appeal the restriction with Seller Support.

What happens if I fail to follow the above instructions?
Failure to properly close or delete all restricted product listings from your inventory may result in the deactivation of your selling account, and funds may be permanently held.