Its too late you needs to drop this below 1% as soon as possible best and quickest way to sell some cheap items in big quantity to increase your total orders
Once account suspended you needs to send action plan which is not easy
Dont mess with Amazon
I can also tell you to remove all items to "0" right now so buyers will not purchase. Make sure you ship all old orders first. Once everyone has received their items, then you can restock and sell again. Sell few at a time. Maybe quantity of 10. Don't be greedy to sell so many when you cannot ship in time. Once you allow account to be closed, you're done!.
I can also tell you to remove all items to "0" right now so buyers will not purchase. Make sure you ship all old orders first. Once everyone has received their items, then you can restock and sell again. Sell few at a time. Maybe quantity of 10. Don't be greedy to sell so many when you cannot ship in time. Once you allow account to be closed, you're done!.
Order Defect Rate is different from just negative feedback.
From Amazon:
The Order Defect Rate (ODR) is a key measure of your ability to provide a good customer experience. It's all orders with a defect (defined below) as a percentage of total orders during a given 60-day time period.
An order has a defect if it results in negative feedback, an A-to-z Guarantee claim that is not denied, or a credit card chargeback.
Our policy is that sellers maintain an ODR under 1% in order to sell on Amazon. An ODR above 1% may result in account deactivation.
If you’re keeping an eye on a particular product, you can get alerts when its price drops. Head over to CamelCamelCamel.com, create an account and set up an alert.
If the item is in stock and dips below the price threshold you set for it, you’ll be notified
Amazon Alert Notice 
