 Amazon buyer account on hold?
I got an email a yesterday stating that my amazon account is on hold. It is a buyer account, not a seller account that most people here are talking about. This is my second purchase with this account. The first purchase directly from amazon, and the second purchase from a seller. After I purchased the item, I could not login nor see that status of my order. Furthermore, my credit card was charged, and I am now asking for a refund since I haven't received a tracking number. And so far for 3 days there is no response from amazon or the seller. This is my only account, and I don't want to go through the hassle of initiating a chargeback on my credit card. They are asking me to fax them my credit card statement. I am not going to do that as it is private information. And why are they asking after they charged my account. I actually talked to a representative from the amazon website and they said they sent the email. Did anyone get this letter? What ended up from this? I am short on money, and either need my order, which doesn't seem to be happening, or need a refund.
reetings from Amazon.com.
Unfortunately, we are currently unable to process your pending order(s), including order XXX-XXXXXXX-XXXXXXX. To avoid cancellation of your order(s), we request that you fax us a copy of the billing statement associated with the debit or credit card provided as payment. Our fax number is 001-206-266-1838 when faxing from outside the US, or 206-266-1838 from within the US. This statement should include the following information:
* Name as it appears on your credit or debit card
* Address on file with the card issuer
* The customer service phone number for your financial institution.
On your fax, please provide the email address used when placing your order and the order number you received in your email confirmation.
Do note that the statement must be sent via fax as we are unable to interpret attachments via email. Please also note that you will be unable to access your Amazon.com account as it has been placed on hold pending receipt of your fax. Please do not place a new order or open a new account as this may result in additional delays.
If you are unable to send the fax, please ask the issuer of your debit or credit card to contact us so we may verify your account details. The card issuer can reach us via the above fax number. The fax should include the name, phone number and fax number of a specific representative with whom we can correspond if necessary.
Please don't hesitate to email us should you have any questions, and thank you for your interest in shopping at Amazon.com.
Sincerely,
Account Specialist
Amazon.com
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