| paulie618 | 11-17-2020 05:02 PM |
Re: appealing a-z claim
those items are needed when you do not use amazon shipping. I have copied the policy for you, maybe you can show me where it states that.
Use Buy Shipping services
With Amazon's Buy Shipping, you can buy shipping labels individually or in bulk, ship and confirm your orders, and track your shipments. Buy Shipping ensures that your products are delivered to your customers using a trusted network of shipping carriers.
To start taking advantage of Amazon’s Buy Shipping services, see:
Buy shipping through Seller Central
Buy shipping in bulk
Note: Bulk shipping is currently not available for international shipping.
Merchant Fulfillment API
You have access to buy shipping labels with Buy Shipping rates from FedEx, Ontrac, UPS, USPS, DHL Express International, and China Post. Buy all domestic USPS shipping at USPS Commercial Plus prices. To view the Buy Shipping rates, select Buy Shipping on the Manage Orders page.
Note: If your preferred shipping method is not eligible in Buy Shipping, please review the steps in Missing carrier or ship method in Buy Shipping
Buy Shipping benefits and features:
Table 1. Benefits:
Offer shipping solutions that can meet the customer delivery promise Buy Shipping automatically suggests shipping services based on services that can meet the delivery promise to the customer, your carrier preference, and lowest available cost.
Help safeguard your performance metrics Negative Customer Feedback: If you ship on time with tracking via Buy Shipping, and the buyer leaves seller feedback solely related to delayed or undelivered packages, you can request to have the feedback reviewed. If approved, the impact of the feedback is removed from your Order Defect Rate, and the buyer’s comment will display with a strike-through and the statement: The fulfillment issues associated with this order were not due to the seller. To learn more, see Can Amazon remove buyer feedback?
The customer feedback policy ensures sellers are only responsible for shipping their products on time and are not penalized for delays out of their control.
A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against claims where a customer reports problems with delivery. Amazon will cover the cost of these claims and they will not affect your Order Defect Rate.
Valid Tracking Rate: For all U.S. orders, sellers must maintain a Valid Tracking Rate of 95% or higher for orders above certain thresholds to sell on Amazon. Go to Valid Tracking Rate to learn more about thresholds, exceptions, and more. Orders shipped through Buy Shipping do not require a separate shipping confirmation. If you use Buy Shipping for your orders, Amazon automatically uploads tracking information. You can track delivery status on the Orders Details page. To view the Orders Details page for a specific Order ID, go to Orders > Manage Orders and select the Order ID under Order Details column.
Prepare for Seller Fulfilled Prime You must use Buy Shipping for at least 99% of Seller Fulfilled Prime products. For more info, see Seller Fulfilled Prime. Using Buy Shipping for all of your orders can help you transition to Seller Fulfilled Prime faster. | 
