Amazon Seller Account issue

[domdaf]

Hello
My Amazon Account has been temporarily suspended because some competitors has order and had added bad feeback and claim back their money just to destroy my business.

I sell Iptv and everything was good till i receive 4 orders with 4 bad feedback from the same buyer :(
Even i send the buyer a message he never respond, even i have reported him to amazon, each time amazon send me an automated message to submit appeal to feedback which never work


Now i have to submited these, but i don't know what to tell them again, it's the second time i receive

We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:

-- Greater detail on the root causes of buyers receiving defective items.
-- Greater detail on the actions you have taken to resolve buyers receiving defective items.
-- Greater detail on the steps you have taken to prevent buyers receiving defective items going forward.

-- Greater detail on the root causes of buyers receiving different items.
-- Greater detail on the actions you have taken to resolve buyers receiving different items.
-- Greater detail on the steps you have taken to prevent buyers receiving different items going forward.

-- Greater detail on evidence or examples that demonstrate that your account has complied with our policy.

Please help, what i can say :(

[SaiJin]

The only thing you can do is basically bow down, apologize and tell them that you are going to stop selling these to prevent future issues.

THey are asking for a while bunch of nonsense it seems. So just stop selling it so you have a better chance of getting your account back

[Hank]

There's nothing you can say, the sale of IPTV is prohibited on Amazon. They are paying you lips service, I have never seen anyone selling dodgy software etc get re-instated.

Sellers attacking sellers is the norm in this sector both on ebay and Amazon, it goes with the territory.

Best bet is to start a new account.

[domdaf]

Thanks guys, unfortunately i keep receiving automatated message from amazon that it is not enough for the submission i did :(

i'm lost

[SaiJin]

Then your account is done.

Start new and stop doing what you did before.