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Issue with adding products
 

Hi, has any one got the same message before when trying to add products:


Problem with your Seller Account

You're currently unable to add or edit listings because either the credit card on file is invalid or the credit card is in the process of validating, which could take up to 24 hours. Please ensure that you have a valid credit card uploaded in Account Settings.

Issue has been ongoing for several months (changing cc details).Contacted customer support numerous times and they insist it is something to do with credit card. However, I recently got a card from the marketplace seller and it still doesn't work.

Any suggestions? Thanks

Re: Issue with adding products
 

Welcome to the forum OP - all the best as you master stealth :thumb:


Hmm - I don't think it's a glitch - reached out to the seller?

Re: Issue with adding products
 

There's a problem with your card likely

If you get one from the marketplace, wait 24-48 hours and it should work

Unless you have fees they are trying to charge to the card and you don't have enough balance on the card to cover the fees. Check the transaction view in the payment tab to see if you have a balance. You can also check the emails from amazon, they always send emails when you have fees/balance due

Re: Issue with adding products
 

The account hasn't been used in a while. Was only connected with Printful a year ago, and no products were uploaded nor any fees incurred. They only charged me for the first month for pro subscription last year and thats it.
I looked up Amazon forums and one person mentioned that they had the same issue and it turns out there was some setting that Amazon itself had to change for some reason (this was done by 2nd or 3rd line support as I understand)
Don't want to burn anymore cards.

Re: Issue with adding products
 

Quite normal, you needs to add again that card and wait 24 hours your account will be back to normal,

Re: Issue with adding products
 

I had the same problem.
The account became active after the subscription fee of 39.99 was debited from the card.
The next day, the account became fully operational.

Re: Issue with adding products
 

Tried adding it again and now it is saying that the card cannot be verified :doh:

Re: Issue with adding products
 

I suppose they would try to debit the fee if that was the case, but I can't see such an attempt.
I also see only 5 EU marketplaces in the seller central, can my account be "not-updated" or something?

Re: Issue with adding products
 

Try to add credit card, not debit card. Worked for me.

Re: Issue with adding products
 

Everything worked perfectly with a debit card on another account. So now its even more confusing with the first account.

Re: Issue with adding products
 

I have experience that sometimes debit cards are accepted, sometimes not. Maybe it depends upon the country you are registered in or other factors.

Re: Issue with adding products
 

sorry for an off-topic question, but can I add a 360 video of a product?

Re: Issue with adding products
 

thanks, bro

Re: Issue with adding products
 

Next time I recommend opening your own thread so it's dedicated to you and you'll get more replies.