Forum

Disbursement from Suspended Account
 

Hi All,

Had a stealth account deactivated 90+ days ago. Waited for the disbursement date as there's $7500 still in the account and sent an email out to disbursement-appeals@amazon.ca and .com. Its been over a week now and they didn't respond to my email at all.

Is this is a typical wait time? Does anyone have ideas on how to get a response back? Never dealt with getting a disbursement before so not sure how it works or if I should just contact seller performance, jeff@amazon, etc.

Thoughts?

Re: Disbursement from Suspended Account
 

Depends on why the account is suspended.

I find that emailing them at that email has been useless and non responsive.


So what's the reason they gave you on suspension?

Re: Disbursement from Suspended Account
 

cc escalation contacts. include how many times contacted in the subject line in all caps. they're more considerate when other departments are watching haha. worked for me a few times, but wasn't able to have them disburse since they were stealth accounts. let me know how it goes!

Re: Disbursement from Suspended Account
 

Is the account Stleath ? Then funds are gone…. Good luck

Re: Disbursement from Suspended Account
 

they usually refuse to reply when they know it is stealth and the money is gone

otherwise they usually reply asking to schedule an interview

Re: Disbursement from Suspended Account
 

Account was suspended for reimbursement claims using same images.

It is a stealth account but using friends details so the interview is no problem and Amazon did not find out that this is a stealth account.

Re: Disbursement from Suspended Account
 

What escalation contacts would you recommend? I know the two CEO@Amazon emails but any others?

Re: Disbursement from Suspended Account
 

What email would you suggest then?

Re: Disbursement from Suspended Account
 

leamprotan, first question you need to clarify for proper discussion - what items were you selling or at least the category - we needed to understand if considered risky or possible infringement accusation

Re: Disbursement from Suspended Account
 

this is vague though

Re: Disbursement from Suspended Account
 

So I'm guessing they wrote something a long the lines of "fraud" and "abuse" in their email to you?

If so, you won't be getting that money back

Re: Disbursement from Suspended Account
 

They didn't write anything about fraud or abuse. Nothing regarding infringement etc.

I'm just looking for the contact information for disbursements and escalations, not going to go into the whole reason regarding the suspension beyond what I've mentioned above.

Even if YOU don't think I'll get the disbursement doesn't mean I'm not going to try?? Just looking for information on the contacts.

Thanks!

Re: Disbursement from Suspended Account
 

Wrong guess. Thanks for your opinion but I'm not trying to discuss the suspension

I'm only looking for other contacts to email for disbursement help. I don't care if I don't get the funds back but I'd at least like to get a response from Amazon even if it is denied.

Re: Disbursement from Suspended Account
 

Grocery & Books. Not risky, no infringement accusations.

Re: Disbursement from Suspended Account
 

I have an account with small amounts in it that was suspended years ago they have never paid

Re: Disbursement from Suspended Account
 

well if you don't want to tell us the reason of suspension how do you expect to get the proper reply ?

This is not how things work. And with amazon being amazon....

Re: Disbursement from Suspended Account
 

already - clearer

Re: Disbursement from Suspended Account
 

Found this post in the forums... Seems like retaining funds from suspended accounts is very profitable for amazon.


video interview verification failed section 3 violation

I received an email from virtual identification a few days ago, which requested that I prove the authenticity of my inventory and provided a link to schedule a video verification appointment.

I prepared all the necessary materials and participated in the video verification. It was a real-time verification, not an appointment, and a telephone customer service representative assisted me in completing the verification.

During this verification process, the customer service representative did not ask me to show any information related to invoices at all.

I told him that our operational staff are my wife and me, and he asked to see my wife's and my ID cards, marriage certificate, business license, and other very routine information.

After the telephone verification ended, he asked me to send these four documents by email: "1.business license, 2.credit card statement, 3.bank account statement, and 4.marriage certificate." I quickly provided scanned copies.

Today, I received the email that my video verification did not pass: "We have taken this measure as we believe that your account or other related accounts operated by you may have been used for deceptive, fraudulent, or illegal activity."

I am very puzzled about what happened?

The materials I provided are all real documents issued by the government, and the customer service representative did not ask any other questions.

What is the basis for the video verification failure? The materials I provided cannot be ⊗⊗⊗⊗, and the video verification process asked very simple and straightforward questions, all asking me to show the original real materials.

Where did the problem lie? Why was the store closed directly without explanation?

Re: Disbursement from Suspended Account
 

My problem is I haven't even been able to get to this step to get a video verification. No response from any Amazon team email or disbursements. I have tried through appealing to see if I can get an answer there.

Re: Disbursement from Suspended Account
 

Already provided it above. I am not asking for appeal help. I am asking for contact information to get in touch with someone regarding a 90-day hold on my funds that has passed and disbursement is not answering.

What you are asking for is irrelevant and unrelated to my question so please don't reply unless you are directly answering the question (especially after I've provided clarifications and additional information).

Re: Disbursement from Suspended Account
 

Books could get you suspended.
$7500 sounds like you have sold quite a few books and grocery.
what kind of grocery?
if AMZN is ignoring you,I suggest you read AMZN rules again and see if you have violated some of their rules.
Depends on what you sold ,AMZN could keep the proceeds in case there is chargeback,lawsuit,complaint down the road

Re: Disbursement from Suspended Account
 

You didn't provide any details and you said you didn't want to.

And I already sent you a DM warning you of your attitude and tone.

Don't push it.

Re: Disbursement from Suspended Account
 

Contact Details for Amazon Sellers Operating on the US venue, Amazon.com

Performance Team: seller-performance@amazon.com
Appeals and Policy Violations: seller-performance-policy@amazon.com/ pq-seller-assessment@amazon.com/ pq-sv-appeal@amazon.com/ enforcement-appeals@amazon.com
Seller Fulfilled Prime Account Suspension. sfp-performance@amazon.com
Listing Suspension. pq-policy@amazon.com/ seller-appeals-pq-dispute@amazon.com/ listing-evaluation@amazon.com/ pq-review@amazon.com/ pq-review-lvr@amazon.com/ pq-offer-review@amazon.com
Listing Abuse Team. listings-report-proactive@amazon.com
IP Infringement Notice. notice-dispute@amazon.com/ notice-request-dispute@amazon.com
Restricted Product Suspension. pq-internalreports@amazon.com
Product Safety Concerns. safety-policy@amazon.com
Product Review Moderator. review-seller-appeals@amazon.com
Professional Health Care Program. prohealthcare@amazon.com
“Plan B” Product Approval Requests. mps-review@amazon.com
Funds Queries. payments-funds@amazon.com
Disbursement Queries. disbursement-appeals@amazon.com
Utility Patent Neutral Evaluation Program. patent-evaluation@amazon.com
SFP account freeze. sfp-performance@amazon.com
FBA inventory removal. remove-my-inventory@amazon.com
Reporting a listing violation. listings-report-proactive@amazon.com
Reporting malicious attacks. investigate@amazon.com

Contact Details for Amazon Sellers Operating on the UK venue, Amazon.co.uk
Performance Team. seller-performance@amazon.co.uk
Appeals and Policy Violations: seller-performance-policy@amazon.co.uk
EU Start-Up Banking and Payment Accounts. seller-verification-enquiry@amazon.co.uk
UK Plug Problems. seller-performance-ukplugs@amazon.co.uk
IP Right Infringement. notice-dispute@amazon.co.uk/ notice-request-dispute@amazon.co.uk
Disbursement Team. disbursement-appeals@amazon.co.uk
Payment after Account Suspension. payments-investigate@amazon.co.uk

Contact Details for Amazon Sellers Operating in the EU
Performance Team in Spain. performance-vendedor@amazon.es
Product Quality Appeals in Spain. politicas-performance-vendedor@amazon.es
IP Infringement Notice in Spain. notice-dispute@amazon.es/ aviso@amazon.es
Payment after Account Suspension. investigacion-pagos@amazon.es

Performance Team in Italy. performance-venditore@amazon.it
Product Quality Appeals in Italy. performance-venditore-politiche-di-condotta@amazon.it
Payment Issues in Italy. revisione-pagamenti@amazon.it
IP Infringement Notice in Italy. notice-dispute@amazon.it/ notifica@amazon.it
Payment after Account Suspension. payments-investigate@amazon.it

Performance Team in France. performance-vendeur@amazon.fr
Product Quality Appeals in France. politique-performance-vendeur@amazon.fr
IP Infringement Notice in France. notice-dispute@amazon.fr/ notification@amazon.fr
Payment after Account Suspension. investigation-amzpayments@amazon.fr

Performance Team in Germany. verkaeufer-performance@amazon.de
Product Quality Appeals in Germany. verkaeufer-performance-richtlinie@amazon.de/ pq-product-review@amazon.de
IP Infringement Notice in Germany. notice-dispute@amazon.de/ mailto:notice-dispute@amazon.de
Payments Issues in Germany. payments-nachforschungen@amazon.de

Contact Details for Amazon Sellers Operating in Canada, Mexico, Japan, and India
Performance Team in Canada. pq-seller-assessment@amazon.ca/ seller-performance@amazon.ca
Product Quality Appeals in Canada. seller-performance-policy@amazon.ca
IP Infringement Notice in Canada. notice-dispute@amazon.ca/ notice-request-dispute@amazon.ca
Payment after Account Suspension. payments-investigate@amazon.ca

Performance Team in Mexico. pq-seller-assessment@amazon.com.mx
Product Quality Appeals in Mexico. politicas-performance-vendedor@amazon.com.mx
IP Infringement Notice in Mexico. notice@amazon.com.mx
Payment after Account Suspension. payments-funds@amazon.com.mx

Performance Team in Japan. pq-seller-assessment@amazon.jp/ alliance@amazon.co.jp
Product Quality Appeals in Japan. seller-performance-policy@amazon.jp
Payment after Account Suspension. payments-investigate@amazon.co.jp

Performance Team in India. pq-seller-assessment@amazon.in
Product Quality Appeals in India. seller-performance-policy@amazon.in
IP Infringement Notice in India. notice@amazon.in
Payment after Account Suspension. payments-investigate@amazon.in

Re: Disbursement from Suspended Account
 

mass e-mail list to be made...

Re: Disbursement from Suspended Account
 

amazon do the same thing as paypal who also refuse to pay out bigger balances after suspension under various pretenses

if the account is real you can take them to court , at first it may be sufficient to threaten legal action through a lawyer in writing to their physical address

and also failure to reply to messages is another pretense they have assuming that they will keep the money eventually

Re: Disbursement from Suspended Account
 

right on murdered - have to take court action if substantial amount

Re: Disbursement from Suspended Account
 

This is awesome and exactly what I was looking for. Thank you!

Re: Disbursement from Suspended Account
 

UPDATE:

I was able to get a response from disbursements team - They said they were replying after an email was sent to them from Jeff so I assume that is the email that did it but I CC'd about 10 emails on the 4th reply to the disbursements team and about 2 days after that I got a response to schedule the interview.

The Interview:

I prepped my friend on all the business information and found a helpful video that had all the questions they would ask... They asked pretty much all of them + a few tricky ones that I had to text my friend live during the interview. We had a second window with a word document side by side with the interview and that worked well as a quick reference. He also tried to mute during the call but the associate quickly told him not to mute during the interview. Took about 15-20 minutes total. They make you show a bank statement on camera AND upload it, same for ID.

Just yesterday I got informed the funds WILL be released at the next disbursement date. Account still shows $0.00 payout on next disbursement date but we will wait to see if it updates to the correct amount.

Will keep you posted when/if final disbursement is received.

Thanks all for your replies and help

Re: Disbursement from Suspended Account
 

Do you have a link for that video which covers the questions they will ask?

Re: Disbursement from Suspended Account
 

Very nice, if you open your own thread with these info, I'll stickie it.

Re: Disbursement from Suspended Account
 

Yes, it was just the first results when I used google, Skip to around 1:30 to see the full list of questions. They asked all 12 on his list and additional ones (that I remember):

1. How do you fulfill orders (FBA/Merchant etc.)?
2. What was the suspension reason?
3. What category do you mainly sell in?
4. What documents did you submit as a part of your appeal?
5. What shipping agent did you use for Merchant fulfilled orders?

Re: Disbursement from Suspended Account
 

what kind of agent did the video interview? nationality-wise...

Re: Disbursement from Suspended Account
 

The reason they are asking for your suspension reason is to see if it was for fraud. If its fraud then Amazon can keep your money. They are not trying to offer you an appeal, we understand that's not what you need. Its to rule out the reasons your not getting a response. If it wasn't a fraud suspension, then its just amazon being amazon and not answering in a timely manner. Nothing you can do but to keep messaging.

Re: Disbursement from Suspended Account
 

Thanks 👍

Good info.

Re: Disbursement from Suspended Account
 

josh offers an appeal service in the marketplace section - just fyi

Re: Disbursement from Suspended Account
 

First was Indian, then I got disconnected and reconnected to another Indian.

Re: Disbursement from Suspended Account
 

Jeff bozo is no longer actively involved in AMZN.
Why not call AMZN and talk to a real rep?