I did let customers know within 10 minutes of ordering, luckily I caught it quickly before more than 3 sold. One responded really mad and I explained about the competition, etc..I doubt they understand because they just say it's still listed on Amazon..when you have the buy box people really think they are buying from Amazon, they call them to complain about things and they have no idea about feedback..where a regular marketplace seller, people have to search them out in the other listings pages, so they have a better idea of whats going on.
After he got mad I just canceled all 3 sales so that hopefully they disappear from their orders and they can't figure out the feedback after it's canceled. I have over 600 orders this month and under 1% cancellation rate so hopefully this wont make a difference to my metrics.
I did e-mail Amazon about him changing the listing, which I don't see how that's possible when other people list on it. That's like having a listing for a Toyota, with everybody listed on it, then changing the title to Mercedes...the little guys get a ton of orders for a $15,000 Mercedes. This is exactly what he did.
Now I won't sell the item, which appears to be extremely hot. Maybe I will make my own listing but I have a very aggressive manufacturer that wants to retaliate on anybody selling their items besides them.
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