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Got Amazon feedback removed!
 

Just to show that it can be done under the right circumstances, I just got a piece of bad feedback removed. (It was a 3, "neutral," but it counts as negative against your percentage total.) The buyer discussed the product with nothing to say about my (seller's) performance. I emailed Amazon help, pointed out that this met their #3 criterion for removal, and they took it off!

Good job! Glad to hear that!

Yeah they definitely do remove it if it fits the right category. If they ever deny you by email and it fits the right category just call and complain.

You can't call them anymore - they don't take phone calls regarding feedback. And if you try calling for some other reason, the person you get refuses to discuss feedback.

Ah thats interesting yeah last time I called was a couple months back, so they probably have changed by now.

Does this qualify?? :)

"THE ONLY THING SCARED ME IT WAS SHIPPED IN A BOX WITH CAMERA MODEL NUMBER WROTE ON THE BOX WITH BIG BLACK LETTERS FROM BLACK MARKER. IT ALSO FELT LIGHT LIKED THE BOX ONLY HAD CAMERA INT"

Well, my euphoria over getting the one piece of bad feedback removed has vanished. I have another one from an idiot customer in Europe who is only minimally competent in English and has an utterly absurd complaint (I can’t reveal it here). And as we know, one bad feedback counterbalances one hundred positive feedbacks. This has to happen at a time when keeping a strong rating is vitally important.

don't ship internationally. Keep it inside the US until you have at least 100 positive feedback

I have a lot more feedback than that, and I was close to breaking into a higher percentage rating (I keep track of when bad feedbacks become a year old, at which point they no longer matter because the percentage number the buyer sees is only based on the previous 365 days). I do a pretty good amount of international business, so I would hate to cut it off. The lesson is that no matter how hard you work to deliver good service, it only takes one asshole to mess it up.