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6 month established account went under review for 2nd time
 

Hi guys,

I have established a seller account for more than 6 months. The first review for new seller, as usual, was over. It happened at the end of last year.

After the first review, my account was going on successfully. I received more than 40 feedback in terms of less than 100 orders I processed, in which there is no negative ones. Moreover, I have no late shipment, no precanceled, and no return/refund either.

I did have an A-Z claim and a negative feedback indeed, but the buyers within these 2 orders withdrawn their feedback/claim afterward thanks to my honest customer service :). However later on, I received an email from Amazon said that they put my account under review since it has came to their attention that I might have had 2 defective orders. I replied to them and explained the situation. I also sent another inquiry about my account review, they responded that the review has not yet been completed.

Up to now the account has been under review for almost 3 weeks. my question is as long as my seller account is in an excellent standing, is there anything could possibly lead to a suspension? How long should I wait more from now for the 2nd review to finish? Should I email Amazon again to expedite the process? My capital amount is not big so I have to stop listing on Amazon since they are holding my funds and my turnover is halted. Is it ok to stop listing?

What at you selling? Category is fine no specifics needed

Just wait it out. Pretty routine review. probably will take 30 days. Dont contact them, just sit tight unless they ask for something.

I sell consumer electronics, all used items. Nothing concerns copyright so I am doing fine so far with listing policy

I hope you are right, since they barely contacted me since the notice of putting my account under review. I wrote to them once and they replied that they were asking for my patience since the customers need time to receive their products and give review/feedback.

I think I would wait for one more week though, thanks for your advice :clap: