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Old 02-20-2012
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Default Quick question about getting back into Amazon

Hello All:

Recently, I had recieved a e-mail from an Amazon "Account Specialist" that my account was closed because it was linked to an account that was previously closed for "abuse of policy."

When I recieved that e-mail, I was terrified. I have never had an account that was closed for "abuse of policy" before, and I didn't even know where to begin. Here is a copy of the e-mail I recieved.


We've found your account is directly related to another account which has been previously closed for abuse of our policies. As such, your Amazon.com account has been closed and any open orders have been canceled.

You can review our Conditions of Use here:


Any attempt to open a new account will result in the same action.

Going forward, any questions must be directed to cis@amazon.com.

Best regards,

Account Specialist

My first gut reaction was to contact amazon customer support. Upon calling them, I learned that my account was COMPLETELY shut out by anyone working there, and can only be accessed by these "account specialists" that do not have a direct phone line. Apparently, they only work via e-mail and only give out 1 response per 24 hours. I have e-mailed the specialists many times, only to get a generic cut and paste answer like the one you see above.

I am at a loss for words right now. I have been an loyal amazon customer since 2009, and have also been a loyal amazon seller. I have purchased thousands of dollars worth of products from them, as well as sold thousands of dollars of products on Amazon. I have also utilized their "trade-in" program many, many times.

I had also tried to open a new account on Amazon.com, but that account was banned within a few hours. My other active accounts were also inaccessible by me. I am COMPLETELY locked out and in the dark right now. Before my amazon account was closed, I had to return a product due to it arriving in a different condition as described, and I cannot even log-on to check the status of that return! I don't even know if the return will be processed at all!

I also have a large kindle library as WELL as a large amazon app-store library, NONE of it can be accessed by me. This is upsetting because I no longer have access to my kindle library at ALL. I cannot redownload any books I have purchased.

IF worse comes to worse and I this account cannot get reactivated, is it still possible to get on amazon as JUST a buyer? Will a new credit card, billing address, ⊗⊗⊗⊗ name help? This account is just for purchasing, not for selling. Also, can the shipping name/address create a link?

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Old 02-29-2012
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This is a sad story.They blocked your kindle account and all the money you spent on books,this is maddening.
Honestly I dont know why would you want to do business with them again. There are plenty of good sites to purchase from,if they did it to you once,who said they will not do it again?
However if you want a new buyer account ,you need the above mentioned stuff. ALSO a new ip and mac address,clean cookies and flash cookies,new user account on the computer is the best solution.
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Old 02-29-2012
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Welcome to the forums - sadly AZ is quite an a$$ like this - it's painful to hear this story but you might be forced to go stealth with AZ now...get the guide, it's helpful.
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