new to the site and just get banned by amzon

[shuang14]

new to the site and just get banned by amz, still try to find the reason, is the ebook still good?

[helpme1]

yes the amazon ebook here is still good

[Thankful]

Welcome to the forum.

Hopefully you should be back on amazon in no time, loads of threads to search in, use the search the button on the right.

[jeffweico]

Amazon Ghost will definitely help you to get back on Amazon with many, many accounts if you wish.

Any idea WHY you were banned? If you keep repeating the thing that got you banned, the result will be the same. The good news is, we can usually advise fixes and/or workarounds for most situations.

[shuang14]

Just want provide more information for my case.

My seller account is about 4 years old.I have about 1000 feedback, 98% positive, average 700-1000 orders (most by FBA)and 70-80 feedback each month. recent feedback 99%, passed holiday 97%.yearly sale about 400k. amazon review my account 2 years ago when sale reach 20k/month, and of cause I passed it.

Several things may related to the suspension

1. received 3 a-z claim in last 2 month, 2 of them are FBA orders, buyer did not contact me before A-Z. one of them, I never receive buyers return and he file a-z without contact me . But all my seller metric is still meet amazon's request.account was suspended 5 mins after 3rd a-z claim.

2. several buyer account was closed by amazon 1.5 years ago because I purchased too many hot items from amazon( limit one per home) in holiday.

3. one feedback saying I am selling counterfeit item.

4. 3 feedback point to the same item has inconsistent quality with amazon's list.amazon did inform me they will do an investigation in FBA inventory, but I already sold out all the items at that time, so, I dont know how they can do it.

5. returned 1-2 items to amazon from the same seller account and 4 from other no related account( did not closed by amazon 1.5 years ago)

Like to discuss why this was happened.any suggestion will be welcome, one thing I am afraid is: even I went back to amazon with another account, it may not be able to achieve the big sale and cash flow like the old one.

below is the email from amazon

We are writing to let you know we have removed your selling privileges, canceled your listings, and placed a temporary hold on any funds in your seller account. Any new selling accounts you open will be closed.

We took this action because your seller account failed our seller account review process.

Per the terms of the selling agreement you entered into with Amazon Services, we reserve the right to limit or remove selling privileges as we deem appropriate.

[rsot]

Welcome to the forums - you have provided the answers to jeffweico's questions. So 3 claims within 2 months...would make sense.

[shuang14]

Originally Posted by rsot

Welcome to the forums - you have provided the answers to jeffweico's questions. So 3 claims within 2 months...would make sense.

but if it is because a-z, they should say" too many a-z" or " bad performance " in the email, the email only say" failed the review" .

[rsot]

They don't necessarily say ALL the reasons - Am az on works like that - they just boot without full explanation.

[shuang14]

I consider my account as a strong one, over 2000 orders in last 2 month, should not be that easy to die by a-z? also, I contact the last a-z right away, made them withdraw the claim. yes, I know, once az, always count.

amz did not give a reason, make me think about everything, feel like I was the one made mistake on every step...

[Artann]

Have you tried to appeal? There should be an appeal option somewhere under the message box.

[shuang14]

I did try appeal but no luck,the thing that confused me is no reason provide in the email. all my appeal letter is focus on a-z and recently relative high return rate(still below target) due to holiday.