Am I close to being banned from amazon. And what can I do to prevent being banned?. - eBay Suspended & PayPal Limited Forums
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  #1  
Old 10-08-2012
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Default Am I close to being banned from amazon. And what can I do to prevent being banned?.

I have been selling on amazon alot sense being banned from ebay. I have been doing a pretty good job but I'm new to amazon and I just looked at my "metrics" and think I might have partially screwed myself. Pluss there is a tracking "target".. That I see but honestly I have never used tracking on any of my items. Is this a problem?.

Here are my metric.. really need help and advice on what i can do right and what i had been doing wrong. ive started responding to amazon messages very quickly but hadn't been until recently. Please help, really worried and am not sure what I'm looking at.. I'm an ebay guy. thanks!!



Summary
Performance Over Time
Performance By Product Line

Performance Checklist
Order Defect Rate Good
Learn more Cancellation Rate Good
Learn more Late Shipment Rate Good
Learn more Policy Violations Good
Learn more On-Time Delivery Fair
Learn more Contact Response Time Good
Learn more
Order Defect Rate [?]

Short Term
(Jul 24, 2012 to Sep 22, 2012)
Orders: 19

Long Term
(Jun 9, 2012 to Sep 7, 2012)
Orders: 13

Target
Order Defect Rate
0% (0/19)

0% (0/13)
< 1%
- Negative Feedback Rate [?] 0% (0) 0% (0) --
- Filed A-to-z Claim Rate [?] 0% (0) 0% (0) --
- Service Chargeback Rate [?] 0% (0) 0% (0) --
Recent Customer Metrics Data

7 days
(Sep 30, 2012 to Oct 7, 2012)
Orders: 9

30 days
(Sep 7, 2012 to Oct 7, 2012)
Orders: 23

90 days
(Jul 9, 2012 to Oct 7, 2012)
Orders: 35

Target
Pre-fulfillment Cancel Rate [?] 0% (0) 4.35% (1) 2.86% (1) < 2.5%
Late Shipment Rate [?] 0% (0) 0% (0) 0% (0) < 4%
Refund Rate [?] 0% (0) 0% (0) 0% (0) --
On-Time Delivery Score (seller fulfilled orders only) Learn more

7 days
(Sep 20, 2012 to Sep 27, 2012)

30 days
(Aug 28, 2012 to Sep 27, 2012)

90 days
(Jun 29, 2012 to Sep 27, 2012)

Target
Delivered on time [?] N/A (0) N/A (0) 100% (2) > 97%
Packages with tracking info [?] 0% (0) Fair 0% (0) Fair 22.22% (2) Fair > 98%
Buyer-Seller Contact Response Time (NEW) Learn more

7 days
(Oct 2, 2012 to Oct 9, 2012)

30 days
(Sep 9, 2012 to Oct 9, 2012)

90 days
(Jul 11, 2012 to Oct 9, 2012)

Target
Response times under 24 hours N/A (0) 0% (0) 40% (4) > 90%
Late responses N/A (0) 100% (2) 60% (6) Poor ≤ 10%

No response for more than 24 hours

0 0 1 --

Response times over 24 hours

0 2 5 --
Average response time N/A 3 days 18 hours 1 day 14 hours --
You have 0 messages that you have not responded to in the past 7 days.

Last edited by Athletichunta; 10-08-2012 at 08:21 PM.
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  #2  
Old 10-08-2012
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The only two metrics that would cause a suspension are ODR and cancellation rate. The others are only for you to help improve on.
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Old 10-08-2012
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And the third metric - what you are selling. Your posted metrics look fine - dont see your positive feedback numbers though
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Old 10-08-2012
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I shipped alot of packages and didnt mark them as shipped and they said shipment is late or whatever bhut that isnt showing up. Could Ibe banned for that?. Thanks

and my reviews are all good 5 positives one 4 star the rest 5s.
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Old 10-08-2012
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Nah, you should be fine. Be sure to always confirm shipment. Do what you can to encourage positive feedback from buyers (like include a little note) confirming they are happy with order and if so 5-stars would be greatly appreciated.
ODR over 1% will cause your issues. Just manage well from this point and you should be fine.

Also, be sure to "Mark them Shipped" ASAP..
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