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  #1  
Old 10-09-2012
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Default Do you need to accept returns?

First time on amazon. I dont have a return policy(my mistake) but a buyer just returned a laptop saying a defective lose sound plug. I dont see anything wrong with it execpt the build in that it is a 250$ acer laptop. But it does work unlike what he said.

Do I have to issue the refund? Can I issue a partial refund since Im stuck with a used laptop now?
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Old 10-09-2012
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You must accept returns. You are normally allowed a restocking fee, but in this case since the item was partially damaged, the customer is eligible for a full refund. If they were to file an A-Z claim, amazon would refund them in full.
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Old 10-09-2012
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When you decide on the repercussions of not giving a refund to a buyer who may file a claim, you might want to revisit this policy....

'Broken' lappies can still make money. Strip for parts, paint it & make it a doorstop for someone...

Do not narrow your mind set

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Old 10-09-2012
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it could be the way the buyer handles the laptop and thinks it is lose but you can still sell it and get your money back. Always make a policy when you can issue refunds and take returns back.
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Old 10-10-2012
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You should also speak to the buyer and ask what he expects or suggest something. All the best
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Old 10-12-2012
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On Amazon, they love returns, you need to refund that buyer or get a solution.
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Old 10-12-2012
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Watch out for the A to Z claim that could wreck you
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