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Account Suspended this morning
 

So... my account just got suspended this morning with the message below. It seems like the account failed the review before going into review in the first place. I never received any notifications that my account went into review at all. Currently, my sales is at 1k and the account is 3 weeks old. I still have an option to appeal. Has anyone experienced this automated failed review?

Hello from Amazon.

This is an auto-generated message to let you know we have removed your selling privileges, canceled your listings, and placed a temporary hold on any funds in your seller account. Any new selling accounts you open will be closed.

We took this action because your seller account has failed our review process.

Per the terms of the selling agreement you entered into with Amazon Services, we reserve the right to limit or remove selling privileges as we deem appropriate.

We encourage you to take appropriate steps to resolve any pending orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from your Marketplace Payments account.

After 90 days, the hold will be removed and any remaining funds will be available per your settlement schedule. In addition, balance and settlement information will be available in the Payments section of your seller account. If you have questions about these funds, please write to payments-funds@amazon.com.

If you would like to appeal this decision, please visit the Notifications page in the Performance section of your account, find this message in the list of notifications, and click the Appeal button (https://sellercentral.amazon.com/gp/...e/summary.html). In your appeal, be sure to include all applicable information listed under the “How to expedite an account review” section of our “Velocity Limits and Account Reviews” page in seller Help.


Regards,






Merchant Approval Team
Amazon.com
http://www.amazon.com[/I]

:(

unlucky,

really sorry to hear that.

That's a shame mate but I think this was your problem, selling too much too early on a new account and you have gone way past the velocity limit.

The account could still be retrievable with a very well though out appeal but dont get your hopes up to much.

Slow an steady wins the race with Amazon along with plenty of extra stealth accounts! Amazon are notorious for giving no quarter.

Selling $1000 in the first 3 weeks is way too much. And if you had any high risk items then there is no way you would get the account back.

Like others have said, sorry for your loss, but doing 1k in sales right out the gate was a bit much ... you probably should have kept it a little lower until you had built up some positive feedback

Amazon is really touchy about new sellers, selling a lot right away.

This is your issue. Way too high.

Its tough because I sell cellphones. 1k in sales = 4 phones sold. I have my fingers crossed for the appeal.

you cannot start out with such high risk items especially since feedback is tough to get on amazon as it is.

Cellphones are high risk high fraud items

How would I know if I got linked? Will amazon tell me that they found the account to be linked to a suspended account? From the message above, it doesn't seem like I was suspended due to linkage, but what do I know

I don't think it was a link either. It seems that links either happen almost immediately or pretty slowly. When they place a hold on your funds right before a disbursement, it's usually due to your selling activities.

If it was linked, it would be deleted.

lost 3 amazon accounts one was 3 weeks old to be paid this week two others were 2 weeks old. one that was supposed to get paid said related to another account. HMM??
sure.. If that was the case the system would have picked it up upon registering. The other two just could not log in. nice amazon.Hope I get paid for the items I sold..

I honestly don't know why people on here are getting suspended with all the info they have available. I consider myself a stealth noob.. okay well intermediate maybe.. and still haven't had any of my now four "gold" account suspended due to linking. I feel like a lot of guys are cutting corners here, looking for the quickest and cheapest way to get going. Quality over speed and quantity. Be paranoid enough on every level and you should be fine.

Very well said.

@OP, try the appeal but chances remain low. Good luck though

Should have spread that over more accounts.

Your selling plan contributed to this.

too much too soon = nervous amazon.

Work out the better approach

:juggle:

just got my account reinstated this morning. yesssssss!

Nice, pleased to hear it. Just be careful how much info you give out in public though. You have given quite a lot of info in this thread that could point to your account (what you sell, date of suspension, date of reinstatement etc). You can never be too paranoid.

Glad to hear that, way to go :p

Good to hear... Did you appeal ? What was your appeal like .?

Yes I did appeal. I explained that I had an established business on ebay that averages x sales per month and my current seller rating and feedback is excellent. I added some details like how I purchased and managed my inventory, but did not disclose any of my suppliers/wholesalers. And at the end of the appeal, I sweetened it by adding that I wanted to expand to amazon because amazon super awesome and I wanted to provide the best possible customer service blah blah blah. Not exactly like that, but you get the jist.

MAKE SURE YOUR METRICS ARE PRESTINE AND SHIPMENTS ARE DELIVERED CONFIRMED BEFORE YOU HIT THAT APPEAL BUTTON.

Nice quantum773...just to clarify, you provided your exact eBay id and feedback with the appeal?

No, I did not provide my ebay ID, but I did mention that if they'd required any documents/invoices, I'd be willing to provide them. I really don't think they need all the details for velocity limits, but it wouldn't hurt to toss that statement in.

Well, six years without even a warning on anything, and now 3 in the last 2 days. One was a totally vague one about listing against non-matching detail pages. It didn't cite any examples (I have 400 detail pages) or say what they objected to.

The others were related to negative feedback from ONE person who had bought two items by mistake and was upset I didn't refund him even though both the products had separately shipped (I offered to take the return, and he could even refuse delivery if he wanted). The guy would rather leave the two 1s and be a belligerent outlier when the rest of the feedback record is excellent. It's the old problem of low participation and having to average that guy out.

I read the notices and am again showing account health good, though I don't know if that means anything. Have been top-seller-awarded the last 2 straight holiday seasons and normally run around 98-99% feedback (last year 99%, lifetime 98%).

So I guess that stuff even happens to longtime sellers.

and now 3 in the last 2 days <- warnings or suspensions?

That is just craziness. I am appalled that Amazon would suspend your account for this. I see other sellers at 80% with buyer feedbacks accusing them of everything short of killing their dog, and Amazon doesn't give a single eff. Just wow.

you are so very right !

So sad yet so true :( I know that issue