Is this competitor act or scam

TonyAlmeida · #1 10-14-2013

Sold a used phone and got this message today

Quote:

You Sent Me a Traveling Charger & On Top Of That , The Charger DID NOT WORK No Charger Ive Tried Using Charged The Phone I Went To a local Sprint Store And Their Charger Couldn't Even Figure Out , So Simple Matter Fact Is That The Phone Is Damaged Some How and I Would Like My Money Back , Because There Is No Way The Phone Is Or Was In Perfect Condition With You , But Not with Me , Yes I Would Like My $154 Back If There Is No Replacement.

Do you think it is competitor or a scam?

I read the message couple time and there is something not right about this message. I asked for detail of the problem and this is the buyer reply.

There is no regular person type like this.

What do you think?

Thank you

n8zzz · #2 10-14-2013

Could be a scammer. Probably not competitor, imo. Sounds like a normal idiot customer though.

Kelly441 · #3 10-14-2013

Offer a return label and tell them you will issue full return upon return.

Phd · #4 10-14-2013

Was the phone tested before sending out, and, was the package insured by the shipping company?

TonyAlmeida · #5 10-14-2013

Yes, it was my personal phone before upgrade. The phone was fully charged before shipped out also.

The problem is the buyer not try to answer my question about the problem. I ask for the picture of the actual item and charger also confirm the MEID/ESN number but buyer don't answer those question

user3657 · #6 10-14-2013

Quote:

Originally Posted by Kelly441

Offer a return label and tell them you will issue full return upon return.

To clam the buyer even more offer to refund his shipping charges for the inconvenience right now. Do not delay in sending that prepaid return label out.

MICKY H · #7 10-14-2013

Looks like one of the many retards that buy on amazon. Send him a return label/address and see what comes back. I would also drop an e mail to seller support. Bring it there attention first.

TonyAlmeida · #8 10-14-2013

I will wait a bit till the buyer confirm the ESN number of the phone and then email seller support. Thank you

Kelly441 · #9 10-14-2013

What you should do depends on your defect rate. If you have a bunch of small items you sell all the time to keep defect very low then be very strict with them. If you risk getting anywhere near 1 percent then bend over and take it up the yarse.

TonyAlmeida · #10 10-14-2013

Quote:

I Do Not Appreciate You Sending Me a Damaged Refurnished Cell Phone That You Knew about, I Have No Other Phone Besides The One I Just Got From You & My Old Damaged Phone Now I Can Provide You With Whatever Numbers You Need , You Just Need Too Know That When I Received The Phone and tried to charge the phone the charger did not work , i even went too a local store today a sprint store and had it and they also looked at and checked out & it wouldn't even come on , so i don't know who you had check out the phone but you need to run me my money or get a replacement . Thanks

Here is an other reply from buyer

TonyAlmeida · #11 10-14-2013

Seller support already closed for the day. Will call tomorrow morning.

john456 · #12 10-14-2013

Could be a case of return abuse.

User does the following
1. drop his phone in toilet
2. buy a similar one online from you
3. claim it does not work
4. send back the toileted one to you for refund

You should tell him that you are more than happy to return the phone. Remind him to make sure to send the CORRECT Phone. Tell him that you have recorded the serial number/ESN of the phone and if you receive the wrong one, you will not be able to refund him. Maybe by just saying that he will know he cannot take advantage of you.

If he gutted your phone for parts and replaced it with bad parts, you may be out of luck.

BigCJ · #13 10-14-2013

Accept the return
and be sure to not only confirm the the phones serial
but to RECORD the opening from the moment you get it from the postal worker to ensure you do not get a rock.

TonyAlmeida · #14 10-14-2013

Buyer not request for return yet

unkown5454 · #15 10-14-2013

Not to side with the buyer, but did you send him an aftermarket travel charger?

Aftermarket ones go bad all of the time and can actually damage phones. People pull this crap with me on CL all of the time, so I am used to it. The buyer just may be a complete idiot who doesn't know how to clearly explain the situation.

TonyAlmeida · #16 10-14-2013

Yes, after market charger but was tested and charged the phone before shipped it with that same charger.

user3657 · #17 10-14-2013

Quote:

Originally Posted by TonyAlmeida

Yes, after market charger but was tested and charged the phone before shipped it with that same charger.

Could be true, but never had a cheap o 2$ ebay charger kill a phone, die after a year, yes, but never get a phone killed.

unkown5454 · #18 10-15-2013

Ignoring your questions is a definite sign of a sca.mmer in my opinion, but I just wanted to understand the situation better since those responses are barely English.

And I forgot in your first post that the customer said not even the store had a charger that worked. That's a flat out lie unless that phone is 10+ years old.

TonyAlmeida · #19 10-15-2013

I have repeat asking buyer to confirm the ESN/MEID four time and a bunch of other questions but buyer didn't answer any of the questions I asked and just B.S around with something else.

john456 · #20 10-15-2013

Quote:

Originally Posted by TonyAlmeida

I have repeat asking buyer to confirm the ESN/MEID four time and a bunch of other questions but buyer didn't answer any of the questions I asked and just B.S around with something else.

Obvious signs of a scammer IMHO. Offer to talk to him on the phone and assist him in reading you the ESN/MEID. People have a hard time lying on the phone.
If he gives you a made up ESN, you can check online and verify it is the original phone (it is free if I recall correctly).

Good advice on 'the rock'. I was scammed like that a few years ago. Expected 500 cell phone charger, received 5 in a giant box

GreenBean · #21 10-15-2013

Quote:

Originally Posted by TonyAlmeida

Yes, it was my personal phone before upgrade. The phone was fully charged before shipped out also.

The problem is the buyer not try to answer my question about the problem. I ask for the picture of the actual item and charger also confirm the MEID/ESN number but buyer don't answer those question

Sense this may be an idiot (kid).

Be firm with dealing with them. Dont 'offer' in terms of being nice.

State simply what is going to happen:

You are supplying a return shipping label for the item's return.

A refund of shipping will happen when the item is returned.

Ensure amazon are also advised. Get this on your file before the buyer does more harm.

Grrr to stoopid buyers

rsot · #22 10-15-2013

Quote:

Originally Posted by TonyAlmeida

I have repeat asking buyer to confirm the ESN/MEID four time and a bunch of other questions but buyer didn't answer any of the questions I asked and just B.S around with something else.

Get that info out with your talks with Amazon - hopefully some support from them.

Any buyer who is LEGIT, can easily confirm this info.