Another merchant screwing with me...

[agray34]

Any suggestions on how to handle this?

I sell two unique items on Amazon and there is one other merchant who offers these items. I recently started offering these items within the past month.

The same buyer in Encino, CA purchase one each off the two listings in two separate orders. I shipped the correct item to the customer for both orders.

They have reported to Amazon on each order that I am violating the terms of Amazon and shipped the incorrect product.

After doing some research I see that the only other merchant offering these two unique items happens to ship from Encino, CA as well, what a coincidence

I contacted seller support and laid out my view in its entirety and hope that they will handle this.

Two questions:

1. Are there any other steps that I should take?

2. Will this buyer claiming that I sent the wrong items in two separate orders negatively impact my account?

This particular stealth account I am selling under has been active for about 3 months, has passed review, have shipped around 70 orders and I have 100% feedback.....

TIA

[TonyAlmeida]

2. Yes, it will

[agray34]

They now just purchased from another buyer account.

Hopefully az will easily link these up and not screw my account.

[TonyAlmeida]

Originally Posted by agray34

They now just purchased from another buyer account.

Hopefully az will easily link these up and not screw my account.

They use the same buyer account/address to purchase from you or different buyer account / address and you assume they are the same

[Dunersdunes]

Yeah use a banned ip address. And create account with that buyers info and use a hot ip address. Theyll be history

[Gamefreak]

you see to be doing the right thing, amazon will sort this out as its not hard for them to find out if the seller is the buyer.

Wait for them to respond, if they don't in a satisfactory way for you, two can play the game this person is playing

[agray34]

They purchased 3 different orders from me, from three different accounts that all ship to the same PO Box in the same city. I was surprised Amazon would allow three different buyer accounts to use the same PO shipping box.

Interesting idea about trying to register a new account using their banned info....

[Gamefreak]

their selling accounts linked to that buying account might be banned but they might have different selling account with another PO BOX or UPS box or something like that.

[zoneout]

I think a retaliatory strike is called for here. Not many other choices you have, if any.