ODR over 1% - what now?

[zoneout]

OK, so on account of an idiot that opened up AZ claim cause he had a bad email address in Amazon and thought I was ignoring his return request and now a negative feedback from scammer my short term ODR is over 1%. Long-term is still zero.

So what should I expect? As soon as these roll into long-term my account automatically will be suspended?

This sucks.

[jeffweico]

When the numbers roll into the long term category, they should be under 1%, since they will be counted against all of your sales during the various time periods. Let's say you had 1,200 sales in the last year, 100 per month. Your short term ODR is over 1% because you have 2 bad sales out of 100. When it rolls over, you will have 2 bad sales out of 1,200, which is under 1%.

Of course, what the actual percentages will be depends on the number of sales you have.

[zoneout]

Looks like my short term ODR is 60 days and long term is 90 days - not a year. With a 2 week lag for long-term.

Well, I see that Legit Hustler is still open for business so maybe things aren't as bleak as they seem right now.

[kenshintr]

Look at this guy rating and he's still on Amz he must've tip Amz alot for them to keep him active.

Amazon link below
http://www.amazon.com/gp/shops/store...A2MWFK0D12ZM3R

[rsot]

Originally Posted by kenshintr

Look at this guy rating and he's still on Amz he must've tip Amz alot for them to keep him active.

Amazon link below
http://www.amazon.com/gp/shops/store...A2MWFK0D12ZM3R

What works for one seller may not necessarily work for you - not something to emulate that's for sure

[zoneout]

I wonder if it is possible for the same customer to hit you 3 times on 1 transaction, that is negative feedback, A-Z claim and then do a chargeback.

[tatersalad]

That is the worst seller i have ever seen on amazon.

Based on his neg feedback alone his ODR is 96%, at best.

Incredible!

[zoneout]

Maybe he's related to Bezos

[a.v.limited]

a good idea to sell a low risk item and large quantity. helps dsr's

[rsot]

Originally Posted by zoneout

I wonder if it is possible for the same customer to hit you 3 times on 1 transaction, that is negative feedback, A-Z claim and then do a chargeback.

Of course - resulting in the buyer profiting from the transaction...it is doable but quite fraudulent

[Vaccaro]

Originally Posted by kenshintr

Look at this guy rating and he's still on Amz he must've tip Amz alot for them to keep him active.

Amazon link below
http://www.amazon.com/gp/shops/store...A2MWFK0D12ZM3R

How in the world is this guy in business?!

[akthekid]

Same here @zoneout. My short term ODR just shot up to 3.57% this morning.

Yesterday it was 0%. It shows that it is because of one negative feedback.

It also shows that 3.57% is my ODR out of my 28 orders, but I have almost 200 complete orders.

Anyone have any thoughts on this??

[zoneout]

Yeah, in that regard ebay's system is better. They don't count percentage until after you have 2 or 3 low DSRs in a category. Kinda rediculous that 1 negative FB from a grouchy customer who is mad at the world can wreak havoc. My 2 marks are from one guy who had the wrong email address in Amazon so wasn't getting my replies and the other is a genius that couldn't figure out how to put a battery in the device he bought.

[zoneout]

Right now my ODR has the yellow triangle meaning a fair score. Long term is at 1.08%. What makes the status show as poor with red mark?

[akthekid]

My long term ODR still shows 0%. I'm hoping that as the system updates to show the real order volume my short term will also go down where it should be. I had no idea that one negative feedback could wreak such havoc on an account.

And it wasn't negative feedback for anything defective, and the customer never once contacted me. The comment in the feedback was that the item wasn't received before AZ's promise date.

Several emails and still haven't heard a word from the customer. IMO feedback should not so heavily dictate ODR. You can't please everyone.

[akthekid]

I also have the yellow triangle in my ODR metric.

[darrenliu]

Originally Posted by zoneout

I wonder if it is possible for the same customer to hit you 3 times on 1 transaction, that is negative feedback, A-Z claim and then do a chargeback.

It can't be so.

[zoneout]

That sucks. Just about all my shipments are getting delayed due to this winter-from-hell. Sure makes it hard to believe global warming isn't BS.

[rsot]

Originally Posted by Vaccaro

How in the world is this guy in business?!

Probably low on the radar somehow...or connections...or he is great at communicating with Amazon

[a.v.limited]

will only affect your account once though

if a negative fb contact buyer and try and get it removed

[zoneout]

Originally Posted by kenshintr

Look at this guy rating and he's still on Amz he must've tip Amz alot for them to keep him active.

Amazon link below
http://www.amazon.com/gp/shops/store...A2MWFK0D12ZM3R

Looks like they finally shut him down. Should be showing up here any day now.

[a.v.limited]

well good news for u then