Forum

Late returns - how to handle?
 

I follow Amazon policy with 30 day returns. I don't really mind if they are a few days late either. Lately though I have gotten a rash of return requests of orders that are at least 60 days old. Of course Amazon allows buyers 90 days to leave feedback. I am worried that if I deny these late returns the buyers will leave negative feedback. How does one deal with this issue?

Re: Late returns - how to handle?
 

In cases like these i usually let buyers return items whenever as long as they have left me positive feedback. for those customers i go out of my way because i want to show them i appreciate their business and feedback.

In cases like this, politely let them know that they are outside the warranty period for return. If the item is cheap i would suggest you help them out best you can or feel comfy with or at least delay until they can no longer leave feedback

Re: Late returns - how to handle?
 

The items aren't cheap, around $200. So it's not a no-brainer. Is it against policy to request positive feedback before taking a late return?

Re: Late returns - how to handle?
 

Not against policy per say but do you think customers would be open to doing that? I kind of doubt it.

Re: Late returns - how to handle?
 

I wouldn't go around asking for feedback, amazon seems to have a bot looking out for ppl asking for feedback. review on the other hand doesn't seem to trigger anything. Be careful if you want to do that.

$200 is a lot, try stalling the customers until the 90 day is up.

Re: Late returns - how to handle?
 

it really depends on how the bargain goes.if the customer is taking a chance with the return and you refuse might not do anytung,but if seriously considering a return they may give neg feedback or try bothering you .might settle for feedback with refund or if you think they strongly want refund and might hurt your account you might want to give partial refund luck and then start with a percentage and try bargaining.really depends on the customer's mentality

Ive had customers asking me for refunds for books in december which they brought in september and their reasoning is finished course and want to see if it can be fully refunded and havent used it
sadly these are also customers one has to deal with here.lol