Stupid is, as stupid does.
Customer got a defect, and asked to return, so we sent out standard instructions, explaining defects do not have a restock fee, would not charge her original shipping charge, and she could keep the "free" gift with purchase.
Then she LOST IT!!! Said defect is our fault and we pay to have it shipped back.
Politely responded explaining that even AZ makes you pay to return no matter the reason, and that shipping charges are the equivalent to gas and time for a brick and mortar store return. Also explained that it is impossible to examine all products before sending out as it would be an open box (not new).
Here is her response. "Hello
I don't agree!
I understand that you cannot refund the shipping price i've paid when I bought it. But if you dont have the time to check that the item you're selling is in good condition, it is not my problem!
It is your responsability to make sure that when you sell something it is not broken....!!!! It is just logical!
Come on it is stupid to make me pay the shipping and the return shipping because your company cannot make sure that you are selling good quality things. Then, you should not sell anything if you can't insure your customer that they are buying non defective item.........
Amazon will not let it like that, I know that it doesn't make sens! You are selling crap items on amazon and you try to make people pay to return your crappy item. It is theft!!!!
You admit that you cannot verify all the item you are selling, it is not acceptable for a prifessional seller on Amazon!"
If this new account could handle a negative fb, I would let it slide. Will refund the entire thing without return to shut her up.
P.S. She is from the "complaining" province: Quebec.
Thanks, I needed to spout a bit.
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