| Julesindahouse | 09-07-2014 04:18 PM |
Re: Advice on Amazon account suspension please...
Just a quick update on this which may help others in the same position. Nothing earth shattering here but I was so grateful for the help that I got that I would like to try and do the same.
The things I did which worked for me (though may not work for everyone!) were...
In your appeal admit total liability and use the Amazon template to cover the points needed.
I did get 3 negs post reinstatement. When the buyers did not answer my request to change feedback (following a refund AND replacement) I sent a hand written card with a grovelling message and a crispy £5 note (suggesting they have drink on me for the hassle). All 3 then changed the feedback.
I added tracking info for EVERYTHING.
I emailed all new orders asking to email me back if there were any problems at all
I emailed all old orders asking for feedback
Sent everything next day by 1st class, though advertised it as 2nd class
Purchased in bulk some cheap games from zoverstocks/estocks and chucked the manuals to keep post costs down and sold cheap. This increased my sales volume to give me some buffer to enable me to stay under the 1% marks.
Drove down my response time with ZERO post 24 hour responses
Emailed Amazon from one seller who left a neg and promised to change it but did not. They removed it for me.
Zero seller cancellations or late despatch
Any questions, please ask! | 
