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Originally Posted by helpmelol (Post 567867)

it's not good for my head :doh: :p

Originally Posted by barrycruan (Post 567876)

They do,sometimes suspend listings but it's not normal. That's why you need to get in touch with amazon and find out.

Originally Posted by helpmelol (Post 567878)

I have never contacted Amazon seller support before, only replied to them when they send a question/request etc.

Is there a seller support chat available? You adviced not to send the letter because that could get me suspended, but am I not drawing more attention to my account by contacting them and having someone else look into the matter? :juggle:

Thank you for all the advice so far everyone :)

Originally Posted by helpmelol (Post 567811)

Performanc metrics are good, but I have had lots of customers complaining about late delivery despite the fact that it was till within the delivery window, don't know if this affects ODR.

I have only 1 A-to-Z claim since I started (most recent one).
And with that 1 A-to-Z my ODR is like 3%, but the total number of orders they have used to calculate it, is not up-to-date (should be 0.7% according to latest orders).

DOn't know what to do, I knew this would happen :( .

I hope I receive my money.

Originally Posted by helpmelol (Post 567838)

It is similar to this one (google translate translated it to something like this, this is an email someone received, so I guess same email template in different languages):

Hello from Amazon.co.uk

We are writing to let you know that we are conducting a review of your selling account. During this review, your funds will be temporarily reserved in your account.

We conduct account reviews in support of our commitment to improving the customer experience. These reviews are intended to ensure the timely shipment of orders and compliance with our selling policies.

Please continue to fill orders and list only items that you are able to ship by or before the promise date.

For information on how you may be able to expedite this review, please search on “Velocity Limits and Account Reviews” in our seller Help.

We will notify you via e-mail when our account review is complete.

We appreciate your patience and cooperation.

-----

Originally Posted by rsot (Post 567872)

Not at all the case - Amazon wont cancel the listings while you are under review...

Originally Posted by TonyAlmeida (Post 567906)

I called this a "suspended review". When you get this kind of review it will show suspended in your account and you are not allow to list, sale or anything with your seller account. The only thing you can do is appeal.

But I will not appeal and just let the account rest for 28 days and it should pass the review

Originally Posted by helpmelol (Post 567910)

Yes, I think this is ''my type'' of the review.
I don't dropship, have everything in stock.

Has this happened to you before? A ''suspended review'' ? Did you get your money that was disbursed on regular dates?

Originally Posted by TonyAlmeida (Post 567913)

Happen many time cause I do all the high risk items.

- I don't remember but I think they are reverse the money till the review over. They money will come back a couple days later to your seller account.
- I don't appeal the review and just let the account rest for 28 days and get my money
- I do appeal two time and got a real suspended just couple minutes after the appealed for both. From then, I never appeal again unless it is a real suspend happen.

Originally Posted by helpmelol (Post 567916)

Hmm ok. I guess I have to wait 90 days then :( .

So Amazon is basically lying. They say disbursement is on its way, but in reality it isn't?

Man, I hate how they can get away with this. First they hold your money for 2 weeks, then they send ⊗⊗⊗⊗ disbursement emails/confirmations? ...

How many days / hours after receiving the disbursement is on its way email, do you think your payment is safe/on its way?

Also, do you know this for sure? Is this what always happens?

Originally Posted by TonyAlmeida (Post 567926)

You didn't get the point.
- Where did I said that you have to wait 90 days? And why 90 days?
- They are not lying. You got the disbursement email on your schedule but it may trigger the review because of your activity seem not normal to them.
- When you account went to the suspended review they will recall the disbursement. But someone have received their payment just fine.

Question.
- Is this your first payment for this account? if no.
- Is the amount of money increase this time?
- Have this account ever get the first review?

Originally Posted by helpmelol (Post 567927)

Hello,

No, it is not the first payment. Account is 1 year old.
Yes, it increased this time. I have sold more than usual last few weeks (I actually created a thread about that, people here said I should be fine xD ).
And since the account is 1 year old, I think I already got a review. I mean, I survived the holiday season, and isn't that a period when many Amazon sellers are martyred by Amazon? :P

Originally Posted by oompaloompa (Post 568524)

does your account show as active? it sounds like a suspension, did they ask for a plan of action? if so, you just say what they want to hear, eg. a radical change in your methods.

Originally Posted by oompaloompa (Post 568534)

I would fight to save an az, they are more difficult to set up again than ebays, I would let an ebay die but never an az.....particualrly if it is your original one in real details.......

Originally Posted by rsot (Post 568561)

Why 4-5 months?