| Vachagan | 08-14-2014 04:40 PM |
Re: 28 day $750 period
I have Pro account, selling without problems for 4-5 months, almost 10K per month. Never had negative feedback, only 3 positive feedback, 5 stars, 100 scale. Important: always respond to customers' messages within the first 24 hrs. Make sure your photo quality is good, the description is matching the products you sell. Make sure to include your direct contact info, in case the buyer wants to return. Make returns "behind the back" of the Amazon. Yes, you will lose few dollars, since you will pay back the full amount, which includes Amazon's commission, but you will continue selling. And yes, make sure you are selling good product!
Another note. If you HAVE to ship using the USPS or other shipping company's services outside the Amazon software (I had a situation like that, because the buyer's address wasn't correct in his Amazon account, I had to make my own research), Confirm the shipment AFTER the shipping company scans the bar code. Amazon HATES, when the shipment was confirmed before it was shipped. I've got a warning few days ago. One customer, that buys from me frequently, has his address with a regular zip code, but the country is wrong (Instead of the USA it says US Islands somewhere, whatever) As a good samaritan and a responsible seller, I was able to locate the guy's address on Google maps, even saw his house :)
I paid the USPS more than I would on Amazon, but made sure the deal is sealed. This happened twice with the same buyer. Few weeks later Amazon (someone from Pakistan) sent me a policy violation warning. This made me mad. I didn't let it go, so I sat down and wrote them back with the whole story and with evidence, showing the transaction numbers, the fact that I even paid almost double for the shipment, etc. Now IF this happened again, I will make sure the shipment information is available on the USPS site, THEN will confirm. I am not going to jeopradize my good business because of some nonsense. Be careful, play by rules | 
