Account health poor
Hi guys,
Recently I had 2 A-Z claims opened agaisnt me due missing delivery frame.
I have had 100 orders so far for £14K in total. I have been selling on Amazon for 3 months. All metrics are green apart ODR which is just above 2% and in few days it will raise to about 4%. 100% feedback.
This is my real account and I realy dont want to loose it.
How likely, do you think, my account will be suspended/terminated?
What is the best way to take from here? Should I email Amazon with action plan now or wait until I get suspended?
Also what is your way to keep ODR under 1%? Do you sell lots of cheap items or something? I'm not very experianced with Amazon but from what I have read they are much more strict when it comes to account performance that eBay.
Your help will be much appreciated.
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