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Old 11-27-2014
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Default FBA return for 5 laptops, not even delivered yet!

so I wanted to test FBA on laptops and high risk items. These are cheap-o laptops and figured this was the item to do it.

I just got a return notice for all 5 laptops on the same order. The fishy thing is the item has not been delivered yet. I was charged a return fee. Amazon charges the buyer a return fee if the item is marked as no longer needed or not wanted/customer return. So this order was marked as defective/wrong item or something to charge the seller.

I know this is part of business and I've opened a case with Amazon about the return fee and the item has not been delivered yet.

I was thinking of emailing the buyer and asking for the return reason? and also to kindly remember that a 20% restocking fee applies to opened laptops and we keep track of all serial numbers blah blah blah and will contact local law enforcement if serial numbers do not work?

I have done this a few times on ebay when buyers claim they received a different item and every single time they go dark after I mention if serial numbers dont match I'll contact law enforcement with my invoices as proof.

Im just worried how Amazon would handle this???
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Old 11-27-2014
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Default Re: FBA return for 5 laptops, not even delivered yet!

i dont think amazon even cares about $10000 laptops for local law.... its just in papers
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Old 11-27-2014
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Default Re: FBA return for 5 laptops, not even delivered yet!

I'm not sure what Amazon would do, but I don't see them approving of emailing a customer and talking about keeping track of serial numbers for law enforcement. Basically, it is like accusing the buyer of a crime when you have not even seen the return yet. I would wait to see exactly what happens. It could just be someone ordered and then found them cheaper elsewhere. Yes, it sucks, but it happens.
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Old 11-28-2014
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Default Re: FBA return for 5 laptops, not even delivered yet!

Its good to mention that you have tracked the serial # though. There are a lot of shady people out there.
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Old 11-28-2014
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Default Re: FBA return for 5 laptops, not even delivered yet!

"Amazon charges the buyer a return fee if the item is marked as no longer needed or not wanted/customer return"

Are you talking about a restocking fee? You get this back? How did you set this up?

I charge restocking fee n seller fulfilled but have never got any money back from returned FBA
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