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  #1  
Old 12-19-2014
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Default Feedback removed

Hi guys, I had 1 negative feedback removed by Amazon.
Will this still be counted as a defect?

Thanks
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  #2  
Old 12-19-2014
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Default Re: Feedback removed

No, it will not affect your defect rate.

I had one remove the other day also and my defect rate remains at 0%.
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Old 12-19-2014
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Default Re: Feedback removed

Cheers mate!
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Old 12-19-2014
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Default Re: Feedback removed

Congratz on the neg feedback removal too - it's a good accomplishment
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Old 12-19-2014
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Default Re: Feedback removed

What was the reason for removing feedback?
Amazon is not very generous with feedback removal as a general rule.
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Old 12-19-2014
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Default Re: Feedback removed

Well, I am not going to deny it was partialy my fault.
First I somehow missed and didnt ship his order than once I did, the item was lost by Royal Mail (sign for).
Of course, i kept buyer informed all the time.
He than left me a negative feedback calling me a scam artist.
So I refunded the buyer and gave him 15 on top of it and he agreed to change the feedback once money hit his account.
But he turned up to be a ****head and didnt change it.
So I wrote an email to Amazon saying pretty much what I wrote here.
After an hour they replied that feedback is violating their policy and removed it.
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Default Re: Feedback removed

I always get feedback removed. If you do FBA it's almost imposable to get bad feedback. If it's late Amazon will remove it. If they're saying the item is poor quality it's a product review, they will remove it.

Simple.
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