user3657 | 03-04-2015 01:28 AM | Re: Buyer filed A to Z claim 4 months after purchase Quote:
Originally Posted by quantum773
(Post 646424)
Sh** happens.. your account has already been dinged, whether you offer to pay for shipping or not. I would tell him to pay for shipping and charge him a hefty 25% restocking fee upon arrival of the item due to late return. You're allowed to charge a restocking fee per amazon rules. Process the refund minus the restocking fee and your A-Z claim will close out when you represent your case to Amazon. | Your account has been dinged even if you win. It sucks.
But I believe if you wright a short but sweet appeal you will win.
I've won both a-z claims that I fought. I just got my second one last week from a Dec 11th order.
The Asshole said his CD Key did not work and demanded I refund him from his purchase almost 3 months ago.
When I refused, I woke up to an A-Z. Appealed and won.
I've had to file a A-z claim myself, and the rep emailed me for more info. He seemed pretty competent and did not seem like a cheap over seas rep.
Wright a good appeal with just facts and you should win...
What is the reason he is claming for the A-Z? |