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  #1  
Old 03-25-2015
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Default Amazing how I got kicked off of amazon

Our response metric to customer went above the required "law" and they booted us. We had 15 customer inquiries and we did not respond to only 2 because one customer sent an e-mail twice and another was using the e-mail to sell us something. We explained this to Amazon but they never replied even though they said they would reply before March 20. Do I have any other recourse with these assholes?
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Old 03-25-2015
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Default Re: Amazing how I got kicked off of amazon

Are you sure you were booted for "customer metrics"?

What did their email say?
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Old 03-25-2015
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Default Re: Amazing how I got kicked off of amazon

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Originally Posted by jeffweico View Post
Are you sure you were booted for "customer metrics"?

What did their email say?

I will post it tomorrow. Our programmer has access to the data.
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Old 03-25-2015
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Default Re: Amazing how I got kicked off of amazon

Quote:
Originally Posted by volcanoman View Post
. Do I have any other recourse with these assholes?
They will not like that attitude from you if you are fighting to get an account restored..... just saying.

Right now they hold the power.

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Old 03-25-2015
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Default Re: Amazing how I got kicked off of amazon

It is just that I have quite a bit of experience with Amazon. I have lost accounts for several reasons. However, I don't believe they would be likely to suspend an account with no issues other than not answering two people. YES, they WILL suspend accounts that ROUTINELY do not answer customer complaints or questions, but not for just TWO.

So, my guess is there are other issues as well.
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Old 03-25-2015
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Default Re: Amazing how I got kicked off of amazon

sounds like the reason for the customer inquiries may be the culprit.
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Old 03-25-2015
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Default Re: Amazing how I got kicked off of amazon

the metrics for customer messages being replied to can never alone lead to suspension.ive never heard that
however someones message advertising commercial stuff or taking traffic outside amazon can lead to suspension
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Old 03-25-2015
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Default Re: Amazing how I got kicked off of amazon

wow shocking
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Old 03-26-2015
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Default Re: Amazing how I got kicked off of amazon

Amazon will not suspend you for not answering emails and they state this themselves.
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Old 03-26-2015
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Default Re: Amazing how I got kicked off of amazon

Quote:
Originally Posted by volcanoman View Post
I will post it tomorrow. Our programmer has access to the data.
we had one rating - a five star. We had only one metric called "contact response time" that was bad and it was red but just barely over the warning mark.

do you think they used this as an excuse because they found out we had been kicked off already? We uploaded a lot of the products that we were selling on our old account - but they were fairly generic. I am concerned that we got booted because they found out about us but we have two other accounts that are doing just fine.

Here is what they sent us.

Hello,

We are writing to let you know we have removed your selling privileges, canceled your listings, and placed a temporary hold on any funds in your Amazon.com seller account. Any new selling accounts you open will be closed.

We took this action because you have violated our policies by failing to follow through on your orders for Amazon buyers. For information on this policy, search on “Policies and Agreements” in seller Help.

We encourage you to take appropriate steps to resolve any pending orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from your seller account.

After 90 days, the hold will be removed and any remaining funds will be available per your settlement schedule. In addition, balance and settlement information will be available in the Payments section of your seller account. If you have questions about these funds, please write to payments-funds@amazon.com.

If you would like to appeal this decision, please visit the Notification page in the Performance section of your account, find this message in the list of notifications, and click the Appeal button (https://sellercentral.amazon.com/gp/...fications.html). For information on creating an appeal, search on “Appeal the Removal of Selling Privileges” in seller Help.
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Old 03-26-2015
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Default Re: Amazing how I got kicked off of amazon

Quote:
we had one rating - a five star. We had only one metric called "contact response time" that was bad and it was red but just barely over the warning mark.
In case you didnt know. You dont need to reply to every email.
There is an option "mark as no response needed". Every time you get email which you dont need to respond to, make sure you tick this. You cant just leave messages unresponded at all.
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Old 03-26-2015
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Default Re: Amazing how I got kicked off of amazon

so you appealed and got denied?
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Old 03-26-2015
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Default Re: Amazing how I got kicked off of amazon

this can be appealed .you need to provide tracking for the orders you shipped and number of days after the order you shipped and that they were delivered before the estimated shipping time amazon provided.Ive got this before and always ended up with reinstatement once you can prove that you completed orders on time
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Old 03-26-2015
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Default Re: Amazing how I got kicked off of amazon

Quote:
Originally Posted by Gamefreak View Post
so you appealed and got denied?
just got no answer - they ignored us.
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Old 03-26-2015
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Default Re: Amazing how I got kicked off of amazon

Quote:
Originally Posted by volcanoman View Post
just got no answer - they ignored us.
They can take more than 24 hours to respond to your appeal. Make sure your appeal is properly worded. You can copy 1 off google and edit to your needs. I have reinstated few accounts like that. Usually on your first appeal they will reinstate it unless the account is suspended for related.
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Old 03-27-2015
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Default Re: Amazing how I got kicked off of amazon

Quote:
Originally Posted by epimetheus039 View Post
They can take more than 24 hours to respond to your appeal. Make sure your appeal is properly worded. You can copy 1 off google and edit to your needs. I have reinstated few accounts like that. Usually on your first appeal they will reinstate it unless the account is suspended for related.
Thank you for your suggestion. Do you have a link to a possible google response so I can get the wording correct?
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Old 03-27-2015
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Default Re: Amazing how I got kicked off of amazon

Learn Ghost method - make more accounts - avoid relying only on one account (just fyi)
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Old 03-27-2015
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Default Re: Amazing how I got kicked off of amazon

Quote:
Originally Posted by rsot View Post
Learn Ghost method - make more accounts - avoid relying only on one account (just fyi)
Good suggestion but the accounts are very expensive by the time we pay for a new company, registration, credit card etc.
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Old 03-27-2015
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Default Re: Amazing how I got kicked off of amazon

Quote:
Originally Posted by volcanoman View Post
Thank you for your suggestion. Do you have a link to a possible google response so I can get the wording correct?
Wording for your appeal will all depend on the type of suspension you might encounter
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Old 03-29-2015
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Default Re: Amazing how I got kicked off of amazon

I suspect that we may have been identified but I sure don't know how. Here is what Amazon said to our appeal and they refuse to give us more information.

Hello,

Thank you for writing. After a review of your account by an account specialist, we have decided not to reinstate your selling privileges.

We regret we are unable to provide further information on this situation. Further correspondence regarding the closure of your selling account may not be answered.

The closure of this account is a permanent action. Any subsequent accounts that are opened will be closed as well.

Regards,

Seller Performance Team
Amazon.com
http://www.amazon.com
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  #21  
Old 03-29-2015
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Default Re: Amazing how I got kicked off of amazon

that sucks a$$ man. try emailing jeff@ amz and see if u get the same results.
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  #22  
Old 03-29-2015
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Default Re: Amazing how I got kicked off of amazon

The first issue is you don't know why you were suspended. You should've first written a shocked inquiry wanting to know what you did

Then you write a follow you stating exactly what they want you to tell them. It's very simple. You can't argue reinstatement without knowing why you were suspended in the first place.
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