hi i have been selling for about 3 or so weeks and have reached around 6000 in sales. today i recieved the message below and my listings have been suspended
Dear Seller,
Thank you for registering for your Selling on Amazon payment account.
Unfortunately, your selling activity on Amazon does not fit our criteria for the ‘Individual’ Seller Category.
In order to proceed with your registration, we must therefore ask that you update your Seller Category to ‘Business (incl. Partnerships)’ or 'UK Sole Proprietor'.
For technical reasons, it is not currently possible for you to edit this information in Seller Central. We have transferred your account to our engineers who will enable the 'Edit' function within the next 48 hours.
After 48 hours of receipt of this e-mail, we therefore kindly request that you amend your Seller Category as outlined above - if after 48 hours this option is still not available, please let us know. Some requests may be processed in 24 hours.
In the meantime, we would like to take this opportunity to thank you for your patience and co-operation.
If you have any questions please feel free to contact us at any time using the link below.
(
https://sellercentral-europe.amazon....azon-form.html)
Kind regards,
The Amazon Payments Team
Amazon Payments Europe S.C.A. (société en commandite par actions), partnership limited by shares, is a company registered in Luxembourg, Registration Number (RCS Luxembourg) B 153 265, with its corporate office at 5 Rue Plaetis, L-2338 Luxembourg. VAT Number LU 24448288. Amazon Payments Europe SCA is authorised by the Commission de Surveillance du Secteur Financier as an Electronic Money Issuer (licence number 36/10). Payments.amazon.co.uk and Amazon Payments are trading names of Amazon Payments Europe S.C.A.
i wish to ask firstly is it normal for listngs to be suspended when they ask for this information and secondly how long do they usually take to reply and finally how long do they usually take to process the documents.
thanks