Giving out ur number to customers thru Amazon messages

[Kristy]

I have a customer who is nagging me consistently about how to set up a item I sold her.
Is it possible to give them my number thru the Amazon messages and tell them to call me.


Does Amazon allow this.
or is this a bad move that may flag me.

[ovidiu]

You can do this, but why? You have no record of the conversation this way.

[nhocgreen]

Originally Posted by Kristy

I have a customer who is nagging me consistently about how to set up a item I sold her.
Is it possible to give them my number thru the Amazon messages and tell them to call me.


Does Amazon allow this.
or is this a bad move that may flag me.

I don't think Amazon would allow that. Of course you can try but if Amazon finds out or there is a dispute, you can never win and you might receive a Policy Warning about communication outside Amazon system.

As I remember there should be contact number in order detail, you can try to obtain the customer number and contact him/her as you wish. I usually messages customers this way, of course sometimes they just type random numbers

[GhostOfAmazon]

Originally Posted by Kristy

I have a customer who is nagging me consistently about how to set up a item I sold her.
Is it possible to give them my number thru the Amazon messages and tell them to call me.


Does Amazon allow this.
or is this a bad move that may flag me.

Amazon allows and slightly encourages you to OFFER a customer service phone # on your seller profile.

Of course, NO ONE on Amazon ever looks at sellers profiles....but they do allow it.

So to answer your question, providing a phone # is fine. Just don't try to subvert sales off or Amazon, or provide an email address....THAT will piss them off.

And I completely understand why you want to provide your #. Way easier to explain things, gets the annoying customer to leave you alone, and avoids negative feedback and A-to-Z claims. The better service you can provide on Amazon, the longer your account will last.

[Taking The Micky]

My advice, would be get there number which should be available on the actual order and call them withholding your number. Then you won't get a customer calling you all the time.