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Received Policy Warning for a 6-month-old order?
 

Hi, yesterday I received a Policy Warning from Amazon saying that a buyer claimed my item was not as advertised.

The thing is that this order was placed on May 03, 2015.

On May 24, 2015, the buyer sent me a message asking for refund because the item he received wasn't as advertised. He also opened a returned request (Reason: Item was not as description).

Although I suspected this was a competitor trying to take me down, I still have issued the full refund for this buyer.

The next day, Amazon sent me a Reminder, saying that I should review my listing and make any necessary changes to comply with Amazon Guideline. It also said at that time there would be no action to remove my offer nor I have to contact Amazon about this.

I thought I was alright then.

But more than 6 months later, Nov 08, 2015, Amazon sent me a Policy Warning and removed my listing. They also asked for my receipt/invoice within 180 days.

The problems are:
- The product is listed under a self-created brand name of a seller who has been suspended.
- The last sale was on May 03, 2015. It has been more than 180 days, why did Amazon expect me to send them invoice/receipt within 180 days?
- I haven't received any sales or complaint from any buyer for the past 6 months. Why Amazon sent me Policy Warning now? :ballchain:

Any idea on how should I contact Amazon about this? It's my second Policy Warning, I don't want to screw up this account...

Re: Received Policy Warning for a 6-month-old order?
 

How do you know this was the same complaint as six months ago. I would suspect amazon have had another complaint from a different customer, seen they had already warned previously and removed your listing.

Re: Received Policy Warning for a 6-month-old order?
 

Do you read?

They didn't remove his listing, and he hasn't sold that item in over 6 months.

READ THE POSTS before you reply. Otherwise, you look like a fool.

Re: Received Policy Warning for a 6-month-old order?
 

Is this a product detail page you created, or was it just an already existing ASIN you listed under?

Your last sale for this item was the time you had a complaint, correct? If so, I would contact Amazon and inform them of this. Tell them you reviewed your listing and found that everything was accurate, but that in the interest of customer service, you will refrain from relisting that product.

Re: Received Policy Warning for a 6-month-old order?
 

You can have the item in your inventory with 0 for sale. Amazon can decide for whatever reason and issue warnings even if you have never sold any but have the item listed in your inventory.

There might be a bigger issue if the original seller got suspended.... If the item could be considered problematic always delete the asin from inactive inventory.

Re: Received Policy Warning for a 6-month-old order?
 

Yes missed that, thank you for pointing that out Stevie.

However he may had complaints from other buyers that he is not aware of, or a new seller selling the same item and the description is wrong.

Something has triggered this and I would say within the last 7 days as amazon to my knowledge would not issue a warning from an issue 6 months ago.

His best bet is contact amazon and say he does not sell this product anymore.

Re: Received Policy Warning for a 6-month-old order?
 

No, it's a product page of another seller. He got suspended long ago. I have the items that match exactly as the detail page. I don't know why the customer complained because I have checked the package carefully before sending it out.

Yes, the only sale of this item was on May 03, 2015. I have never had any sales of this ASIN since then.

I know that. But the thing is Amazon said there was a buyer's complaint. And the only complaint I received was from an order placed 6 months ago, and Amazon did contact me about it before, they also said "there would be no action to remove my offer nor I have to contact Amazon about this."

I don't see any reason why Amazon sent me a Policy Warning about this now.

This leads to a question: CAN YOU COMPLAIN EVEN IF YOU DON'T ORDER? If yes, that would be a whole new level for dirty competitor trying to take others down :attention:

Re: Received Policy Warning for a 6-month-old order?
 

I've checked my order history, the only sale I had was on May 03, 2015, which was from the buyer that complained about my product...

Just fckin' weird action of Amazon

Re: Received Policy Warning for a 6-month-old order?
 

I would DEFINITELY respond...that's the only way to figure out this mess.

I can say from experience that Seller Performance DOES make mistakes. Sometimes, one SP makes a decision, and then another later says something in contradiction. Everytime I've pointed it out though, they honor the first decision.

Re: Received Policy Warning for a 6-month-old order?
 

I sent an email to Amazon 2 days ago and today they email back asking me for action plan :boink:

Re: Received Policy Warning for a 6-month-old order?
 

Do you need help with what to write?

Re: Received Policy Warning for a 6-month-old order?
 

Thanks for the help. I wrote back to Amazon the same day and today I received this email:

Does this mean my Policy warning has been removed ?

I don't care whether I am allowed to offer that ASIN, I just don't want the Policy Warning because I heard 4 warning would cause suspension :mad2:

Re: Received Policy Warning for a 6-month-old order?
 

If they are allowing you to sell the items, then essentially you have been forgiven.

If you want to make sure, draft an email back requesting your previous policy warning be notated, as Amazon realized it made a mistake.

Re: Received Policy Warning for a 6-month-old order?
 

I emailed them asking for notating my warning 2 days ago, however today they emailed me back with this:

Does it mean the policy warning has been notated? So confused with the way they work 😖

Re: Received Policy Warning for a 6-month-old order?
 

It's written in plain English.

They appreciate your efforts to comply with their rules. They put notes in your account stating as much. Very simple...

Re: Received Policy Warning for a 6-month-old order?
 

@nhocgreen, looks like you are "green" to go ahead with sales

Re: Received Policy Warning for a 6-month-old order?
 

Thats good news. Nice to know that not everything is automated and they actually reviewed it

Re: Received Policy Warning for a 6-month-old order?
 

Can anyone else confirm on this? If so, I should be emailing SP back and notating after any and all resolved issues related to their notices.

Re: Received Policy Warning for a 6-month-old order?
 

Don't get too many people involved and remove this product and never sell it again...

You got a chance don't botch it!

Re: Received Policy Warning for a 6-month-old order?
 

Not ANY 4 Policy Warnings. 4 COUNTERFEIT Policy warnings...

Re: Received Policy Warning for a 6-month-old order?
 

My friend's account has been suspended and this is Amazon's email:

The last two Complaints are 6 months or older so I guess when making decision, Amazon does count all the policy from the beginning (or at least within 1 year?) right?

Re: Received Policy Warning for a 6-month-old order?
 

Almost every decision Seller Performance makes is a case-by-case basis.

You want a simple answer? Don't screw up.

Re: Received Policy Warning for a 6-month-old order?
 

Tell your friend to join here.

We never do third party advice.

Not fair to us trying to help if your friend is not giving full disclosure.
:typing:

Re: Received Policy Warning for a 6-month-old order?
 

I have a friend of a friend whos cousin is my sister and she had this account that she sold 20 Phake items and it got Re-Instated... Can I keep selling that item? ;-)

Re: Received Policy Warning for a 6-month-old order?
 

Yes.

:yar:

(Sarcasm)

Re: Received Policy Warning for a 6-month-old order?
 

I was just wondering how Amazon made suspension decision, not about particularly about her case because she didn't ask me to help her on that :boink:

Sorry if I was being confusing :noidea:

Re: Received Policy Warning for a 6-month-old order?
 

Amazon makes it on a case-by-case basis.

Don't screw around on Amazon. Period. The end.