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Cancelling orders?
 

So, ahh.. I seem to be hitting my 2nd or 3rd cancel this month.. so I wanted to know if there are any negatives for cancelling too many?? (and anywhere to look at stats showing your doing it wrong)

or just good "stear clear" advice for amazon.. I'm simply small scale seller.. aka maybe.. a $1k per month? so.. (and I'm not exactly doing stealth at this time)

I also received a dumb message from a buyer about having it cancelled? should you even respond to those..?

Re: Cancelling orders?
 

I'm new to Amazon too, just had one of those dumb questions from a customer I know will give me problems if I send it out. I just refunded them, and told them that sorry, but my item was actually defective when tested it out. Then I selected the reason for refunding as customs requested refund. Don't know if that will hurt my account or not, but we will see.

Re: Cancelling orders?
 

Yes cancellations will have an impact on your seller metrics. You want to avoid cancellations / refunds etc. Talk to your customers and try to work something out before doing cancellations or refunds.

Re: Cancelling orders?
 

Oh well, looks like I need to make more Amazon accounts lol.

Re: Cancelling orders?
 

lol

well I sold a ps4 for $330 with fees and shipping and insurance.. ahh maybe $290-300 I guess, if I'll be shipping it out.. rather then cancelling :-P it looks like I'm going to make "no money" but maybe I'm wrong? just break even or lose a little.. :( (this is exactly why I was thinking of cancelling)

What do you mean by work something out? what else is there to do.. but ask him to cancel?

Re: Cancelling orders?
 

If the buyer uses the cancel order request reason when emailing you, it will not count as a defect when you cancel it.

Re: Cancelling orders?
 

So basically ask them to cancel...?

Re: Cancelling orders?
 

Yes
Only a buyer can submit a cancelation request that will not affect the metrics

Re: Cancelling orders?
 

Well, I'm supposed to ship today.. so there doesn't seem to be "much choice" or enough time to cancel.. so I guess, I'm shipping hmm :(

Re: Cancelling orders?
 

If you don't have the item you are better off just canceling the order. The late shipment or no shipment will hurt you just as much.

Re: Cancelling orders?
 

I can get the item there's no shortage of ps4's.. or basically the store I'm buying it from.. I'm sure will have it in stock..

Re: Cancelling orders?
 

Well, I was wrong.. sale ended.. I wasn't gonna take a $50 hit.. or so.. so had to cancel. :(